End-User Computing (EUC) – Server Specialist

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues.

Job Description

The primary objective of this role is to join the End-User Computing (EUC) team as a Server Specialist, responsible for managing all servers and solutions supported by EUC, including BeyondTrust Remote Support, Lexmark Markvision, the LRS printing solution, as well as network printer configuration across the Americas.

The role also includes managing a separate Intune infrastructure for workstations. The scope is not limited to these tools and covers all server- and printer-related activities across the Americas.

As a member of the EUC team, the successful candidate will also interact with workstations and end users, providing technical support for the applications under their responsibility.

The role also includes:

• Supporting patching, firmware updates, and security vulnerability remediation across servers, solutions, and workstations;
• Providing Level 3 technical support for end users and workstations;
• Assisting other IT teams, including the Service Desk, when incidents cannot be resolved at a lower support level.

Responsibilities

• Manage the full server lifecycle, including provisioning, patching, remediation, and decommissioning;
• Take ownership of the printing solution;
• Manage the Intune infrastructure for virtual and physical workstations, including patch deployment, package deployment, script execution, and reporting;
• Participate in local and global projects involving the implementation of server-based solutions;
• Provide expert technical support and ensure the management and continuous improvement of applications and servers under their responsibility, including support for workstations and end users;
• Assess situations with other IT teams that may impact supported solutions and proactively recommend appropriate actions;
• Adhere to strict change management and application lifecycle management processes.

Qualifications

• 7+ years of experience providing expert technical support for Microsoft Windows client workstations (Windows 10/11);
• 5+ years of experience providing expert technical support for Microsoft Windows Server environments (Windows Server 2016, 2019, and 2022);
• 3+ years of experience managing workstations through Intune, including patch deployment, package deployment, reporting, script execution, and day-to-day operations;
• Excellent proficiency with PowerShell and shell scripting;
• Strong expertise in IT infrastructure, including networking, firewalls, and related technologies;
• Experience with the LRS printing solution is considered an asset;
• Good knowledge of ITIL, including incident, problem, and change management;
• Strong experience with Active Directory, including users, groups, Group Policy Objects (GPOs), and computer objects;
• Knowledge of application lifecycle processes, including migrations and upgrades;
• Good understanding of project management principles;
• Experience configuring network printers;
• Excellent verbal and written communication skills;
• English proficiency is required, as the role supports multiple countries across the Americas;
• Strong team player with a service-oriented mindset and a positive, engaged attitude;
• Availability to work outside regular business hours (8:00 a.m. to 6:00 p.m.) when required;
• Bachelor’s degree or equivalent;
• Excellent communication skills in French and English. English is required, as the role involves communicating with clients located outside Quebec.

Only candidates who are legally authorized to work in Canada for any employer will be considered.

Wepoint Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid, Remote, or On-site;
• A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals’ needs and their belonging to a strong community.

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Permis CNESST : AP-2504754, AP-2504755, AR-2504756

About Us

As an architect of major transformations for companies and public sector players, Wepoint is building a direction and outlining future prospects in an uncertain world, by putting technological innovation at the service of its customers' and society's progress.