Energy Advisor (CSR)

[Job Description] A large, reputable utility company in Bothell, WA, is currently hiring for an Energy Advisor (Inbound Customer Support). The Energy Advisor serves as a specialized customer service representative supporting the company's energy efficiency and clean energy initiatives. Advisors handle inbound customer inquiries related to rebates, incentives, energy efficiency programs, high bill concerns, contractor referrals, solar energy programs, electric vehicle programs, voluntary renewable energy offerings, and time-of-use billing programs. This role requires navigating multiple information systems, researching program details across various products and services, educating customers on energy-saving opportunities, and delivering exceptional customer experiences. Advisors work in a collaborative, remote-first environment while supporting departmental performance goals and customer engagement initiatives. Pay - $28/hr. - $34/hr. (Depending on relevant work experience, industry, bilingual, etc.) Location - Remote (Will require travel to the Bothell, WA site once a quarter) - Must be local in WA . Contract Duration - 12-Month Contract (High Possibility for Conversion) [ Responsibilities] Handle inbound customer inquiries related to energy efficiency, rebates, incentives, green energy, EV programs, solar, and billing concerns. Navigate multiple systems and knowledge bases simultaneously. Research program information and provide consultative customer guidance. Provide professional phone presence and customer empathy. Handle incoming customer calls in a high-volume queue environment. Analyze customer energy usage patterns. Resolve billing concerns and account inquiries. Educate customers on energy conservation solutions. Meet departmental performance and service metrics. Deliver professional customer service in a fast-paced environment. [Qualification Requirements] 1-3+ years of experience in a call center environment. Comfortable handling high-volume, fast-paced inbound calls (this team is less metrics-driven than traditional call center environments). Interest or knowledge in energy efficiency, sustainability, renewable energy, EVs, and/or utilities. Ability to educate customers on energy efficiency, conservation solutions, and support with billing concerns and account inquiries. Bilingual (HIGHLY DESIRED) in Cantonese (Top), Mandarin, Spanish, Vietnamese, or other languages. Any prior or current experience working in a customer support environment for a utility company or energy/power company would be a strong bonus. Must be local in WA (Relocation is not considered at this time). [Employee Value Proposition] Work will be majority remote, with the exception of requiring on-site presence at the Bothell site every quarter for hands-on meetings. Exceptional opportunity to join one of the highly reputable and growing utility and energy companies in WA. Fun and supportive team culture. Job Type & Location This is a Contract position based out of Bothell, WA. Pay and Benefits The pay range for this position is $28.00 - $34.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bothell,WA. Application Deadline This position is anticipated to close on Aug 31, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.