Engagement & Administration Coordinator

The Engagement & Administration Coordinator plays a vital role in supporting the operational and client engagement functions of The Psychotherapy Associates of Oregon. Success in this role means ensuring smooth administrative processes and fostering positive relationships with clients and team members.

The Role

As the Engagement & Administration Coordinator, you will be responsible for managing administrative tasks and enhancing client engagement. You will work closely with the team to ensure efficient operations and a welcoming environment for clients. Your contributions will help create a supportive atmosphere for both clients and staff.

What You'll Do

- Manage scheduling and appointment coordination for clients and therapists.

- Serve as the first point of contact for clients, addressing inquiries and providing information.

- Maintain accurate client records and ensure confidentiality in all communications.

- Assist in the development and implementation of client engagement initiatives.

- Support billing and insurance processes to ensure timely payments.

- Collaborate with team members to improve administrative workflows.

- Organize and participate in community outreach events to promote services.

- Provide general administrative support as needed to enhance team efficiency.

-- This is a hybrid remote/in office position.

-- Hours will vary to match business flow. With as little as five hours per week and as much as 40 hours per week.

What We're Looking For

- Proven experience in an administrative role, preferably in a healthcare or mental health setting.

- Strong communication skills, both verbal and written.

- Ability to manage multiple tasks and prioritize effectively.

- Proficiency in using office software and technology.

- Commitment to maintaining confidentiality and professionalism.

Nice to Have

- Experience with client management software or electronic health records.

- Familiarity with billing and insurance processes in a healthcare environment.

- Background in mental health or related fields is a plus.