Engagement Manager

Engagement Manager Treasure AI: トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。 Your Role Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes. KEY RESPONSIBILITIES Client & Delivery Management Primary point of contact for assigned engagements across business and technical stakeholders Lead project governance including steering committees, status reviews, and executive readouts Translate client objectives into clear engagement plans with measurable success criteria Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts Project Execution & Governance Own engagement plan including scope, timelines, milestones, dependencies, and resources Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support) Implement delivery governance: RAID logs, status reports, change control, communication plans Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation Commercial & Value Delivery Own services SOW: scope, assumptions, deliverables, acceptance criteria Identify upsell/cross-sell opportunities with Sales and Customer Success Define and track value metrics: adoption, performance, time-to-value, business impact Drive user adoption and change management with client sponsors Risk & Quality Management Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction Anticipate and mitigate delivery risks; manage dependencies across teams Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards) REQUIRED QUALIFICATIONS Bachelor's degree in Business, Engineering, Computer Science, or related field 7+ years in consulting, professional services, or project management with enterprise customers Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP) Strong stakeholder management with clear, confident communication skills Expertise in project management: planning, estimation, risk management, governance Experience owning SOWs, budgets, and profitability for services engagements Excellent presentation skills; ability to translate technical topics into business language Experience in global, cross-functional environments across time zones PREFERRED QUALIFICATIONS Experience with CDPs, marketing technology, data platforms, or AI/ML implementations Professional certifications: PMP, PRINCE2, Scrum Master, SAFe Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS Experience collaborating with partners/SIs in shared delivery mode ls Working Policy KEY COMPETENCIES Client-centric mindset focused on outcomes and long-term relationships Structured problem-solving; comfortable with ambiguity Ownership and accountability for results Strong influencing and negotiation skills Operational rigor in planning, reporting, and financial tracking Locations India Remote status Fully Remote Employment type Full-time Employment level Professionals About Treasure AI Treasure AI moves marketing and data teams beyond legacy martech SaaS toward autonomous, ROI-driven AI agents that operate continuously, while keeping the human in the loop. With built-in governance, Treasure AI is powered by an always-up-to-date understanding of each customer for AI to act on. The result is always-on marketing execution that compounds over time: smarter engagement, stronger retention, and measurable growth. Treasure AI’s agentic experience platform is available across web, mobile, and desktop — bringing your customer intelligence to every workflow, wherever your team works.