Engagement Manager (Strategic Accounts)

Sunstice is a software publisher and systems integrator specializing in Supply Chain Planning and Revenue Growth Management. We help companies adapt continuously without losing control: this is the promise of Structured Agility™.

Our platform covers demand and supply planning, S&OP and IBP, production scheduling, and pricing, promotion, and portfolio decisions. More than 650 companies use it worldwide, and 70% of our customer relationships have lasted for more than ten years.

Introduction

We are looking for an Engagement Manager, Strategic Accounts, to lead the Professional Services contribution to our most significant opportunities. You will build a credible response that gives senior stakeholders confidence their transformation will succeed with Sunstice.

Professional Services includes eighty consultants across four countries. As implementation becomes increasingly industrialized, the value of our work shifts towards what cannot be automated: understanding the customer’s decisions, designing the right response, and making it adopted.

Key Responsibilities

• Understand the customer’s decision, reframe the need, and challenge requests that do not serve it; bring supply chain, finance, sales, and country stakeholders to a shared view of the problem.

• Build the Professional Services response: expected value, target decision processes, solution, program sizing, deployment plan, risks, prerequisites, and change-management needs.

• Lead scoping workshops, mobilize solution, business-value, and integration experts, and maintain the coherence of the overall proposal.

• Own what Sunstice commits to until signature, ensuring that we promise only what we can deliver, with or without an implementation partner.

• Hand over the engagement in writing to the Engagement Manager leading delivery, and remain available during start-up until the project team has taken over.

About You

Experience & Education

• 10+ years of experience, including several end-to-end supply chain planning or transformation programs delivered for large groups.

• Recognized experience contributing to the sale of these programs and convincing senior customer stakeholders they could be delivered successfully.

• Background in consulting, software publishing, or systems integration; Master’s degree in engineering, business, supply chain, or operations.

• Fluent in French and English, with willingness to travel frequently in France and internationally.

Technical and Professional Skills

• Turn complex, multi-country and multi-function problems into clear, decision-oriented responses and size programs realistically.

• Lead executive discussions, say no when necessary without compromising trust, and communicate clearly with senior stakeholders, customers, sales, pre-sales, delivery teams, experts, and partners.

• Connect scattered ideas, hold an open framework, and generate options before making a decision.

What We Offer

• Responsibility, impact, and development: Work on major opportunities, shape multi-year programs, and receive training on our platform and method.

Sunstice is committed to an inclusive workplace. All positions are open to people with disabilities.