Engagement Specialist

At A Glance The Engagement Specialist is a crucial role within our organization, requiring work in various capacities and adaptation to different work arrangements based on the needs set by business. What You’ll Do Support the day-to-day operations of the clinical department, ensuring efficient and effective delivery of services. Coordinate and schedule patient appointments, procedures, and consultations, optimizing provider availability and patient experience. Maintain and update accurate patient records, including medical histories, treatment plans, and clinical documentation, ensuring compliance with privacy regulations (HIPAA). Support clinical staff by organizing medical charts, files, and other documentation essential for smooth clinical operations. Collaborate with healthcare providers, nurses, and administrative staff to ensure smooth workflow and patient care coordination. Manage administrative duties such as answering phones, responding to emails, and handling correspondence related to clinical operations. Ensure strict adherence to regulatory guidelines and company policies regarding patient confidentiality and data security. Adapt to changing business needs and work arrangements as directed by management. What We’re Looking For 1+ years of experience in a related field (internship experience included). Bachelor's degree in a healthcare-related field or equivalent work experience. Knowledge of medical terminology, procedures, and clinical workflows. Excellent organizational and multitasking abilities. Strong attention to detail and accuracy in record-keeping. Proficiency in using electronic medical records (EMR) systems. Effective communication and interpersonal skills. Ability to work well in a fast-paced and dynamic healthcare environment. Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements. Starting Salary: $22.00 - $24.00 an hour *Note actual salary is based on geographic location, qualifications and experience Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Paid Time Off Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Pharmacy Benefits Income Protection Plans Pet Services Plans Mental Health Support Wellness Coaching HSA- Health Savings Account Commuter Benefits Gym & Fitness Center Discount Program Who We Are: Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. We do not provide visa sponsorship for this role at this time. RVO Health Privacy Policy: https://rvohealth.com/legal/privacy