Engineer II Field Service

Work Schedule

Environmental Conditions

Job Description

Field Service Engineer II Electron Microscopy

| Materials and Structural Analysis (MSD) |

About the Role

Thermo Fisher Scientific’s Materials and Structural Analysis (MSD) business develops, manufactures, and supports advanced microscopy and analysis solutions. Its electron microscopy portfolio combines hardware, software, and application expertise to help customers answer questions at the micro-, nano-, and picometer scales across semiconductor, electronics, materials science, life sciences, and other markets.

As a Field Service Engineer II, you will install, maintain, troubleshoot, and repair sophisticated instruments at customer sites. You will work with a team whose expertise spans precision mechanics, electronics, computer networks, high vacuum, electron optics, and chemistry. You will serve as a trusted technical partner to customers, helping keep their systems operating reliably and supporting their research and production needs.

What You’ll Do

• Install complex instruments and options at customer sites, then perform testing to confirm they are operating properly.
• Carry out scheduled preventive maintenance and calibration.
• Diagnose and repair instrument and subsystem issues, including component-level problems where appropriate; support customers and other field service engineers through resolution.
• Travel, sometimes on short notice or outside standard hours, to address service needs and assist colleagues.
• Build constructive working relationships with customers, system users, application scientists, and Thermo Fisher teams; communicate clearly and manage expectations, including during high-pressure situations.
• Train customers and users in system operation and maintenance, and contribute to team training as a technical resource.
• Complete accurate field service reports promptly and provide useful feedback to product quality teams.
• Help update and correct system documentation, and document or recommend solutions for unusual or recurring problems.
• Work in accordance with Thermo Fisher Scientific’s 4i Values and maintain appropriate confidentiality for customer and company information.

Qualifications

Required

• Associate degree or technical/undergraduate training in electronics, physics, engineering, computer science, or a related field; equivalent relevant experience will also be considered.
• Typically 3–5 years of relevant hands-on technical experience, or an equivalent combination of skills and experience.
• Ability to read, write, and speak English fluently.
• Strong troubleshooting, analytical, organizational, and time-management skills, with attention to detail and the ability to make sound decisions with minimal supervision.
• Clear interpersonal communication, teamwork, and customer-service skills, including the ability to remain professional under pressure.
• Proficiency in a Windows software environment.
• Willingness to travel up to 50% of the time, including regionally and internationally as business needs require.
• Valid passport.
• Ability to lift up to 40 lb (18 kg) without assistance.

Preferred

• Experience installing, operating, troubleshooting, repairing, or calibrating complex analytical instruments such as SEM, TEM, FIB, probers Equipment, XPS, or similar systems.
• Experience with ultra-high-vacuum (UHV), high-voltage, or other vacuum-based systems.
• Experience using oscilloscopes and digital multimeters.
• Ability to read and interpret electrical or system schematics.
• Experience diagnosing complex systems and subsystems down to the component level.

Work Environment and Physical Requirements

This role includes work at customer locations, in office settings, and in laboratory or cleanroom environments. Some sites require personal protective equipment such as safety glasses, gowns, gloves, lab coats, hearing protection, coveralls, hoods, hairnets, or safety footwear. Work may involve hazardous or toxic materials and areas where chemical-based allergens are present. Cleanroom rules may prohibit hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair. Extensive walking may be required. Site-specific requirements, including proof of vaccination where applicable, may apply.

Welcome

Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.