Engineer - Operations Support 4A

Engineer - Operations Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Role Overview The Full Stack Developer (L3) for GenAI Application Support is responsible for end-to-end engineering support of production GenAI applications , including code-level fixes, performance optimization, and platform enhancements . This role operates at the intersection of application, AI models, and platform engineering , ensuring stability, scalability, and continuous improvement of GenAI systems in production. Required Skills & Qualifications Technical Skills Strong Full Stack Development experience : Backend: Python, Java/Spring Boot Frontend: React, Angular, Node Js Expertise in API development (REST/GraphQL) and microservices Hands-on with GenAI concepts : LLMs, RAG pipelines, prompt engineering Experience with cloud platforms (Azure / AWS) Knowledge of CI/CD tools, containerization (Docker/Kubernetes) Strong understanding of databases (SQL & NoSQL) GenAI & Platform Awareness Understanding of: Model lifecycle (versioning, deployment) Data ingestion & vector databases AI reliability risks (drift, hallucination, bias) Soft Skills Strong problem-solving and RCA mindset Ability to work in high-pressure production support environments Effective communication and cross-team coordination Role Positioning (GenAI Support Model) Level: L3 (Engineering / Developer Tier) Focus: “Build & Fix Core” ownership (code, architecture, enhancements) Interfaces with: L1: Triage & basic support L2: Technical troubleshooting L3: Engineering resolution (this role) Success Metrics Reduction in P1/P2 incidents and repeat issues Improved application uptime & SLA adherence Faster MTTR (Mean Time to Resolution) Stability of GenAI outputs (quality & reliability) Optimization of cost & performance Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy Online, ITIL Foundation Certificate in IT Service Management - Axelos, ServiceNow Certified Application Developer - ServiceNow Required Skills Agile Methodology, Applications Support, Backup Management, Cloud Applications, Database Monitoring, Security Operations Management, Server Infrastructure Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Operations Support Remote Type - Hybrid Work Shift - Flex Time (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.