Engineering Manager

EML Payments is a global payments company, headquartered in Melbourne, Australia, and listed on the Australian Securities Exchange. We build secure, instant payment solutions that connect our clients to their customers, wherever money is in motion. Our products include banking, credit and disbursement services, earned wage access, gifts, incentives and rewards, and FX solutions. We operate in more than 25 countries, we combine the energy of a start-up with deep leadership experience

About the role

You’ll be responsible for the successful delivery of our product roadmap, balancing strategic initiatives with application support, risk and compliance priorities, while providing strong technical leadership from architectural direction through to application-level decision making. You’ll also oversee third-level on-call support and ensure the team has the structure, support and technical direction needed to deliver high-quality solutions. Based in Brisbane, this is a hybrid role with a minimum expectation of two days per week in the office, ensuring you remain closely connected with your team.

What you will do

• Lead a cross-functional technology team of approximately 15 people, including Software Engineers, Quality Assurance Engineers, a Delivery Manager and Team Leads.
• Drive the successful delivery of initiatives across the product roadmap, ensuring priorities are effectively managed and outcomes are delivered to a high standard.
• Balance strategic product delivery with operational priorities, including application support, risk and compliance requirements.
• Provide strong technical leadership and direction, enabling the team to design and deliver high-quality, scalable and effective solutions.
• Oversee third-level on-call support, ensuring complex production issues are effectively managed, escalated and resolved.
• Lead, coach and develop the team, creating an environment where people are supported to perform at their best and have opportunities to develop their skills and careers.
• Manage individual and team performance, setting clear expectations, providing regular feedback and supporting continuous improvement.
• Work collaboratively across technology, product, risk and compliance teams to manage dependencies, resolve challenges and deliver against business priorities.
• Champion a culture of collaboration, accountability and continuous improvement across the team.

What you will bring

• You embrace the value of AI in Software Engineering and Delivery and is passionate about the value it can provide, can lead by example and who will enable and support the team to achieve a fully AI-native SDLC
• A relentless drive for process improvement and efficiency and can demonstrate significant wins in the same
• Someone who leads with empathy, not a dictator.
• Someone who highly values a strong, healthy culture. Who recognises that a healthy culture requires continual investment to not only maintain, but evolve. Someone who leads by example in this area.
• A strong collaborator with other departments and consistently role models the golden standard for interacting with other teams and departments
• Someone who is a strong technical leader, capable of providing technical direction to the entire Australian Local Platform team at an architectural level right down to the application level.
• Someone who consistently exhibits extreme ownership. This person sees gaps and liases with others to ensure they are filled, or owns them and fills the gap themselves.

What we offer

• Flexible, fast-paced dynamic working environment
• Global business landscape that connects you with colleagues working throughout Europe, USA and Australia
• Participation in the company bonus scheme
• Flexible working - Be empowered to work smarter, in a way that suits your lifestyle
• 12w Parental Leave, Birthday Leave, Volunteer leave & Paid Professional memberships.
• Additional week of annual leave when you take you leave allocation each year

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs.
Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Disclaimer
Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check. Any disclosures are assessed fairly and in line with local law.