Engineering Manager - Developer Experience

What we’re building and why we’re building it. Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. Meet Fetch Engineering At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards. Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact. About the Role: Fetch is transforming how people connect with the brands they love, and our engineering organization plays a critical role in making that experience fast, reliable, and scalable. As we continue to grow, we are investing in the systems, tools, and workflows that help engineers do their best work. We are looking for an Engineering Manager, Developer Experience to lead the team responsible for improving engineering productivity across Fetch. This team owns the platforms, tooling, practices, and “golden paths” that make it easier for engineers to build, test, ship, observe, and operate software with confidence. In this role, you will partner closely with engineering teams, product leaders, infrastructure, security, data, and architecture to identify friction in the software delivery lifecycle and turn those opportunities into high-leverage improvements. You will lead a team that treats Fetch engineers as customers, builds internal products with strong product thinking, and measures success through meaningful improvements in developer satisfaction, delivery speed, reliability, and operational excellence. This is a leadership role for someone who is excited about building the systems behind the systems: CI/CD, developer tooling, local development, service templates, paved roads, testing infrastructure, observability, automation, and AI-enabled developer workflows. This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities): Lead, coach, and grow a team focused on developer experience, developer productivity, and internal engineering platforms. Define and execute a developer experience strategy that improves how Fetch engineers build, test, deploy, and operate software. Partner with engineering teams to deeply understand pain points across the software development lifecycle, including local setup, CI/CD, testing, release management, observability, incident response, and production operations. Create and evolve “golden paths” that help teams move faster while improving quality, consistency, security, and reliability. Own and improve core developer productivity systems such as build pipelines, automated testing infrastructure, service scaffolding, shared tooling, documentation, and internal platforms. Drive adoption of modern engineering workflows, including AI-assisted development, automation, code review improvements, intelligent tooling, and self-service capabilities. Use quantitative and qualitative data to identify bottlenecks, prioritize investments, and measure impact across engineering productivity, developer satisfaction, cycle time, deployment frequency, change failure rate, and operational burden. Build strong partnerships with platform, infrastructure, security, SRE, product engineering, architecture, and data teams to align developer experience investments with company priorities. Establish a team culture centered on customer empathy, operational excellence, pragmatic execution, high-quality technical decisions, and continuous improvement. Represent developer experience priorities in engineering planning, roadmap discussions, and cross-functional decision-making. In your Toolbox (Minimum Requirements): Experience managing and growing high-performing engineering teams, ideally in platform engineering, developer experience, developer productivity, infrastructure, SRE, build systems, tooling, or related domains. A strong technical background with experience building or operating scalable software systems, internal platforms, CI/CD systems, developer tooling, cloud infrastructure, or service-oriented architectures. A product-minded approach to internal tools, with the ability to understand engineers as customers, prioritize high-impact problems, and deliver solutions that are easy to adopt. Experience improving software delivery workflows, including build/test/release pipelines, service templates, local development environments, observability, incident response, or operational tooling. Ability to balance long-term platform strategy with near-term execution and measurable business impact. Strong communication and stakeholder management skills, with the ability to align multiple engineering teams around shared standards, practices, and tooling. A data-informed approach to engineering productivity, including familiarity with developer experience metrics, delivery metrics, reliability metrics, and qualitative feedback loops. Curiosity and practical judgment around AI-assisted developer workflows, automation, and emerging tools that can meaningfully improve engineering effectiveness. A leadership style grounded in clarity, trust, accountability, coaching, and continuous improvement. Nice to haves/Bonus Points (Preferred Requirements): Experience leading teams that own internal developer platforms, paved roads, or golden-path architectures. Experience with Kubernetes, cloud platforms, CI/CD systems, observability platforms, infrastructure-as-code, service catalogs, or developer portals. Experience introducing AI-powered tools or agentic workflows into engineering organizations. Familiarity with DORA metrics, SPACE framework, developer satisfaction surveys, or other approaches to measuring engineering productivity. Experience working in a fast-growing product engineering organization with mobile, backend, data, and platform teams. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $167,875 - $197,500 . Discover our benefits and how our employees live rewarded at https://fetch.com/careers . At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles) Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].