Engineering Manager, DevOps

About Logicbroker, Inc.

Logicbroker is the Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.

Job Summary
Logicbroker is hiring an Engineering Manager to lead our DevOps and Infrastructure team. The team runs the cloud platform under every Logicbroker and Virtualstock service: Kubernetes, CI/CD, observability, and production environments serving more than 100 million requests a month across AWS and Azure. As we build agentic capabilities into the product, more of those services call third-party AI models and agents, and this team makes them reliable, observable, and cost-controlled.

This is a player-coach role. You own what the team ships, how reliably it runs, and how its engineers grow. You stay hands-on, focusing your own time on investigation, automation, runbooks, and unblocking the team, using AI and agents wherever they cut toil, and leaving critical-path project work to your engineers.

Work Authorization: Applicants must be legally authorized to work in the United States. Logicbroker is unable to provide employment visa sponsorship for this position, now or in the future.

What You'll Do:
Lead the team

• Turn roadmap priorities into a sequenced plan and own delivery against it.
• Hire, onboard, coach, and manage performance for every engineer on the team, including contractors.
• Protect the team’s focus and be its first escalation point: absorb interrupts, report capacity honestly, push back on unrealistic asks, and resolve delivery risks, people issues, and technical disagreements.
• Partner with the VP and peer managers on hiring plans, org design, and technical debt priorities.

Own reliability

• Define SLOs and SLIs for tier-1 services, report error-budget burn monthly, plan capacity ahead of demand, and keep alert quality high enough that on-call engineers trust every page.
• Design an on-call rotation the team can sustain, with clear handoffs and escalation paths. Track out-of-hours pages, drive them down, and make sure no engineer carries sustained out-of-hours load. Take on-call shifts yourself, and be the escalation point for incidents that need a management decision.
• Lead post-incident reviews for infrastructure causes and drive every corrective action to closure.
• Make AI-powered product features production-ready: observability for model and agent calls, and resilience to provider latency, rate limits, and outages.
• Report cloud spend by service, including model API spend, and act on the largest cost drivers.

Run the platform as a product

• Treat application teams as customers: publish a standard path for builds, deployments, secrets, and environments, all in version-controlled code (IaC and GitOps), and measure adoption.
• Set the team’s standards for code review, testing, change risk, and AI-assisted development, and own the team’s DORA metrics.
• Keep the platform secure and audit-ready: own the security baseline for secrets, access, and patching, set guardrails for AI tools and model providers, and support SOC 2 and ISO 27001 audits alongside the Technical Operations Director.

What We Need:

• Experience leading engineers, as a manager or as a senior or lead engineer who has mentored others, given difficult feedback, and helped shape hiring decisions. First-time managers are welcome.
• 4+ years in DevOps, site reliability, or infrastructure engineering, and still hands-on.
• Production Kubernetes (EKS preferred), CI/CD pipelines, and infrastructure as code.
• Hands-on experience running production reliability (on-call, incident response, SLOs) for a high-volume system.
• A record of helping a team ship on committed timelines without burning out.
• AI fluency: AI-assisted development is part of your daily work, you understand how AI and agentic features behave in production (cost, latency, failure modes), and you can set verification norms for others.
• Clear communication: you translate technical risk into terms executives can act on.
• Comfort making a call with incomplete information.

Preferred Skills:

• People management experience, ideally with full-time and contractor engineers across US and UK time zones.
• Driving a cloud migration or major platform transition.
• Datadog with SLO-based alerting, GitOps and platform tooling (ArgoCD, Istio, Crossplane, Karpenter, or similar), and cloud cost management (FinOps).
• Enough Python (Django), .NET, or Go to challenge application teams’ deployment and runtime proposals.
• Familiarity with SOC 2 or ISO 27001, such as producing audit evidence

Why Logicbroker:

Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility—your work directly shapes how global brands connect with customers.

Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.

Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability—because we trust you to own your success.

Leadership That Listens: Our executives are not just accessible—they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.

Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together