English/Spanish Client Engagement Specialist

English/Spanish Client Engagement Specialist

Labor Law PC | Intake Department | Remote

About Labor Law PC

Labor Law PC is a California plaintiff-side employment law firm representing employees against workplace discrimination, harassment, wrongful termination, and wage and hour violations. We are a fully remote, distributed team, and we operate as a boutique firm by design: clear communication, real connection with the people we represent, and a team that treats clients as people, not case numbers.

Position Summary

Labor Law PC is hiring a full-time, remote, professionally bilingual (Spanish and English) Client Engagement Specialist. This is a people-first role: the Client Engagement Specialist is the first point of contact for potential clients, many of whom are reaching out during a difficult moment at work, and needs the judgment and warmth to meet each caller where they are, not just follow a checklist. The work this person does directly shapes which leads move forward to our Intake Analysts and, ultimately, to our attorneys.

What You Will Do

• Respond promptly to online and phone inquiries from potential clients
• Conduct the intake conversation using a structured guide, more a compass than a script, completing the client intake form live while adapting to each caller's situation and asking follow-up questions as needed
• Perform first-level screening to confirm basic eligibility, California jurisdiction and a genuine employment-law issue.
• Efficiently schedule initial consultations for qualified leads
• Use automated systems (email, text, and calls) to manage follow-up and keep prospective clients engaged
• Accurately input and manage client data in the CRM (GoHighLevel), tagging cases for priority and progress tracking
• Set clear expectations with clients about the intake process, the firm's contingency-fee basis, and document requirements
• Guide callers through sensitive, often emotional situations with patience and professionalism
• Maintain strict confidentiality of client information and case details at all times
• Communicate professionally in both English and Spanish, in writing and by phone

What We Are Looking For

• Bilingual in English and Spanish, professional written and spoken, required
• 2+ years of experience in an intake team or call center role, including handling the emotional needs of clients
• A genuine people person: high empathy, strong active listening, and the judgment to guide a conversation off-script when a caller needs it
• Excellent follow-up and detail-oriented
• Comfortable working from a guide rather than a rigid procedure, asking the right follow-up questions in the moment rather than reading off a fixed list
• Comfortable explaining contingency-fee arrangements and document requirements clearly to prospective clients
• Comfortable handling highly confidential, sensitive personal and employment information with discretion
• Organized and reliable with scheduling and follow-up, comfortable using automated email, text, and call systems
• Comfortable learning and working within a CRM; GoHighLevel experience is a plus
• Experience working remotely within a distributed team is a plus
• Prior experience in a law firm intake, legal services, or client-facing role preferred

Compensation, Benefits & Hours

• Base salary: $1,300 to $1,500 USD per month
• Performance bonuses after 6 months of employment
• Annual 13th-month bonus, prorated first year
• $100/month health reimbursement after 90 days
• 8 paid holidays of your choice, prorated first year
• Flexible PTO after 90 days
• Schedule: Tuesday through Friday, 11:00 AM to 7:30 PM Pacific Time; Saturday, 9:00 AM to 5:30 PM Pacific Time; off Sunday and Monday
• Fully remote

Next Steps

• Please submit your resume in English
• Selected candidates will be invited to submit a short video introduction in English (under 5 minutes)