Engr III Specialist -Ntwk Operations

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
• Performing triage, fault isolation, and remediation of network events across consumer and business technologies, including 5G FWA (Consumer & Business), Sesame, and Tanglewood (MDUs / 5G Home Ready P2MP solutions).
• Supporting specialized products and in-building solutions such as One Talk (including call recording support), Neutral Host Networks (NHN), Business DAS & Repeaters (handling app login failures, provisioning/SFO mismatches, dropped calls, and e-bonding workflows), Femtocells / Network Extenders (provisioning, ACSS processing, FMS/femto start-up, deactivation/reactivation, and historical alarm logs), and 5G Retail Support.
• Providing live support for field operations and deployments, including ATEx Live Installer Support & Health Check Validation chats/bridges, 5G Business Installer Support for WEHD/CRT enterprise rollouts, and Anchor Add Requests.
• Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
• Escalating issues to the appropriate internal/external engineer teams for resolution.
  

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment. You are comfortable leading, presenting, bringing fresh ideas to the table, and approaching challenges with an optimistic, glass-half-full mentality.

You’ll need to have:

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
• Willingness to work the evening shift including weekends and holidays.

Even better if you have one or more of the following:

• A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.
• Experience in computer support, including troubleshooting PC hardware and configurations.
• Vendor management experience.
• Familiarity or experience with internal network and operational tools such as: ACSS, Airwave, CANVAS, Duko, Ericsson ENM, FUZE, Google Drive, Google Earth, IOP, KIRKE, MARS, MTAS, MVD, NG1, NMC/NA Self-serve tool, Nokia CU WebEM, NSP/Delphi, RTT 2.0, SANE, SANE USM (SSO version), Splunk, Splunk VSM Alarm, True Call Pending, Vendor Central, VSM, WB360, and XLPT.
  

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

About Us

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Welcome to the V Team Life.