Enrollment Business Service Manager

ABOUT SIMMONS Located in Boston’s historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Simmons was founded for equality 125 years ago as one of the first higher education institutions dedicated to helping women become leaders. Today, our university continues to grow and evolve and now offers Boston’s only women’s undergraduate program and graduate programs open to all. You’re joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success. You’ll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace. As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum. JOB SUMMARY Reporting to AVP of Enrollment Services and Director Financial Aid, the Manager is a member of the Student Services senior leadership team. This position will provide administrative and operational leadership to staff of advisors as well as oversight and management of the One Stop functions. This position will collaborate effectively with other Student Services personnel in the implementation and delivery of services in the One Stop for all students, families and the campus community. The Manager is responsible for the ongoing coordination and oversight of enrollment service processes including; supervision of multiple professional-level staff, monitoring administrative and student traffic flow, and overseeing the delivery of student enrollment services in person, via the web and by phone. In consultation with the AVP of Enrollment Services, the Manager of Enrollment Services is responsible for the evaluation of the university’s enrollment processing system(s) through the applicable technology, check in systems, integrated data access for all student enrollment services system(s) and other applicable technologies. The Manager will work closely with IT to evaluate, identify and manage the infrastructure needs associated with the multifaceted needs of the Center for Enrollment Services. The Manager is responsible for training documentation and implementation, maintaining written policies and procedures used in the delivery of services through the One Stop Center, contributing to office communications, and engaging in strategic planning through the Enrollment Services Leadership Team. The Manager recommends, develops and implements policies and procedures responsive to key performance indicators in order to improve business processes. ESSENTIAL JOB FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Work closely with enrollment management staff and systems to facilitate efficient and timely service delivery, accurate distribution of information, and exceptional student services; Monitor traffic trends to evaluate demand and provision of services across the One Stop service modalities and associate units; Schedule staff in response to student traffic trends and provide recommendations based upon analysis of the results for future staffing needs; Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws. Hire, train and supervise staff of advisors and student workers including providing effective feedback on individual performance and overall production goals; Supervise on a day-to-day basis the multiple professional-level staff (and student workers) who will assist the daily functions of the Center through their assignments within the unit; Manages ongoing staff development to ensure staff have the appropriate skills and training to perform their responsibilities effectively; Maintains written policies and procedures used in the Center, oversee office communications and engage in strategic planning; Collaboratively review and analyze data trends and provide strategic recommendations for continuous strategic improvement. OTHER DUTIES AND RESPONSIBILITIES Other duties and projects as assigned REQUIRED QUALIFICATIONS Bachelor’s degree in a relevant discipline, or equivalent work experience Ability to encourage team members to perform their duties to achieve institutional priorities; Must possess qualities to inspire a team by; creating transparency in the decision-making process when possible to achieve unit accountability for decisions, inspiring team members to meet and exceed established performance goals and objectives, identifying the strengths and development areas of each team member and inspiring them to do their best work in an effective and efficient manner; Experience working in a multi-faceted university community, serving a diverse, traditional and non-traditional student population; Experience with relevant integrated IT systems/Educational based systems preferred (Workday, Slate, PowerFAIDs); PREFERRED QUALIFICATIONS 5 years of related experience, including prior supervisory/management experience in a college/university setting. Call center management experience preferred; Bilingual (Spanish/English); COMPETENCIES Demonstrated leadership and excellent decision making aligned with the University’s priorities; Excellent interpersonal, technical, and training skills. Commitment to Inclusive Excellence and Social Justice Strong communication skills on all levels, writing, speaking, presenting WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS This is a full time, 40 hours a week position Position is located in an office setting with moderate noise Flexible work arrangement / Hybrid work eligible position (currently 1-2 day remote) Physical Effort: repetitive movements, occasional lifting up to 20 pounds, reaching, lifting, stooping. Requires some nights and weekends and/or other local travel during peak season. In accordance with applicable pay transparency laws effective October 29, 2025, Simmons University is committed to pay equity, transparency and clear communication throughout the hiring process. The hourly or annual salary range for this position is: S07$51,800.00 - $82,700.00 This is a benefits-eligible position. Actual compensation will be based on factors such as experience, education, skills, equity, and external market benchmarks that help guide compensation decisions. Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings that can be seen here , as well as work-life balance initiatives such as flexible hours and remote work opportunities. We are committed to offering a package that empowers individuals to thrive in their roles, contribute meaningfully, and lead with confidence. Instructions to Applicants : Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF). Simmons University is committed to inclusive excellence in all aspects of an individual’s community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.