ENTERPRISE ACCOUNT MANAGEMENT SUPERVISOR

DIVISION OF TECHNOLOGY SERVICES (DTS)
1400 WEST WASHINGTON STREET, PHOENIX, ARIZONA 85007

Salary: $100,745

Grade: 27

Closing Date: October 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security (DES), Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Systems Network Supervisor. This position will serve as an Enterprise Account Management (EAM) Supervisor. It will be responsible for daily support, maintenance, and governance for all enterprise accounts. Enterprise account management includes the creation, management, and termination of access within the organization's in-house developed and commercial applications.

The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Supervising and guiding a team of account management analysts responsible for the maintenance and proactive and reactive ticket processing for enterprise accounts.
• Processing, documenting, and coordinating resolution of incidents and requests.
• Monitoring work queues, reporting metrics to leadership, and reviewing teamwork products and logs to ensure policies and work standards are followed.
• Supporting the business as subject matter expert and central point of contact for accounts used within the DES systems and environments, including time dedicated to process and technology related improvement projects.
• Providing proactive guidance and maintenance schedules managing user accounts.
• Following and updating applicable policies to ensure compliance related to enterprise accounts during maintenance thereof, including but is not limited to, account creation, termination, deletion, and modification.
• Creating and maintaining standard work and processing documentation.

Knowledge of:
• Information security technologies.
• Various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Service offerings.
• Customer service principles and processes.
• Back-office server applications, and client server applications.
• Computer/Networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer related technologies.

Skills In:
• Identifying opportunities for use of solutions technologies to improve efficiency and reduce waste.
• Working within guidelines of established methods.
• Obtaining, clarifying and providing information within established parameters.
• Strong customer service skills.
• Excellent interpersonal, written and oral communication.
• Troubleshooting.
• Responding promptly to customer needs.
• Taking a customer-centric approach to problem solving.
• Managing difficult or emotional customer situations.
• Leading analysts by example.

Ability to:
• Respond promptly to customer needs.
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Develop and write technical documentation.
• Prioritize and plan work activities; sets goals and objectives.
• Use time efficiently
• Communicates activities and results as appropriate.
• Focus on solving conflict.
• Maintain confidentiality.
• Listen to others without interrupting.
• Keep emotions under control.
• Remain open to others' ideas and try new things.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Meet commitments.
• Understand and anticipate needs and priorities of both internal and external customers.

The ideal candidate for this position will have:

• Active Directory Account Management, Okta Account Management, and/or Mainframe Account management 3rd party "off the shelf' or custom in-house application account management.
• Project management or supervisory experience. Experience in identity and access management.

• Bachelor's degree plus 3 or more years of experience in related discipline (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.