ENTERPRISE APPLICATION ADMINSTRATOR

*This is a civilian position. Please note that this position does not require military service and/or enlistment. *

Navy-Marine Corps Relief Society Headquarters, located in Arlington, VA, is seeking a motivated, detail-oriented Application Administrator to support the Enterprise Solutions team. This junior-level role is responsible for configuring, maintaining, and managing users for third-party, cloud-based business applications. The ideal candidate is a quick learner with technical curiosity, strong problem-solving skills, and a customer-service mindset. This role is a good fit for someone early in their IT career who wants hands-on experience supporting enterprise SaaS platforms across several business areas. This is a hybrid position. Candidates must be local to the DC metro area to be considered for the position.

The applications supported in this role include, but are not limited to:

• Axxess –Electronic Medical Record (EMR) system
• Microsoft Dynamics –Business applications/CRM/ERP platform
• World View–Document management system
• Concur –Expense Management System
• CodeTwo –Centralized email signature management

Key Responsibilities:

• Application Configuration & Administration
• User Management
• Maintenance
• Troubleshooting & Support
• Documentation, Content Management & Compliance
• Learning & Development

Qualifications:

Required

• Bachelor's degree preferably in Information Technology' Computer Science, or a related field preferred (or equivalent practical experience).
• Minimum of two years of experience in application administration or a related technical support role.
• Strong interest in learning and administering cloud-based/SaaS business applications.
• Basic understanding of IT concepts such as user account management, data backups, and software updates.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and applications simultaneously.
• Customer-service orientation and a proactive, self-motivated approach to learning.

Preferred

• Prior exposure to any cloud-based SaaS applications (e.g., CRM, document management, or EMR systems).
• Experience posting and maintaining content on intranet or content management platforms.
• Familiarity with basic web concepts (CMS platforms and hosting environments).
• Experience with helpdesk ticketing systems.
• Basic understanding of data security and compliance concepts (e.g., HIPAA).