Enterprise Customer Success Manager (Hybrid)

Enterprise Customer Success Manager (Hybrid) Help enterprise clients get more from their HR and payroll SaaS, build trusted relationships, guide adoption, spot growth opportunities, and lead impactful projects. DIRECTLY REPORTS TO: Head of Customer Success Management MAIN AREA OF RESPONSIBILITY: As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account’s stakeholders. TASKS: Account Plan Execution Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level Proactively identify performance gaps and other risks of churn Increase account value through upsells and network expansion Strong engagement with internal and external stakeholders Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects Leverage Technology and Industry Experience Must have excellent product knowledge to be able to recommend best practices on system usage/configuration to complement client’s business processes Must study industry specific to clients to be able to understand trends and best practices to achieve process excellence QUALIFICATIONS | COMPETENCIES: 3-5 years with account management/customer success experience in handling enterprise accounts Has experience in the tech industry 30% remote work (face to face client meetings included) Preferably has experience working in SaaS companies Preferably has some experience in HR & Payroll. Department CS - Customer Success Management Role Enterprise Customer Success Manager Locations 7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila Remote status Hybrid About Sprout Solutions Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.