Enterprise Implementation Project Manager - Corporate Travel Tech

Position Overview

Enterprise Implementation Project Manager is a client facing role who will be responsible for delivering timely and successful customer implementations on behalf of Direct Travel. This position will coordinate efforts with internal and external resources to meet the objectives of the implementation project, mitigate risks and overcome obstacles to deliver on time results.

Responsibilities

• Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
• Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
• Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
• Clear and concise communication skills, written and verbal
• Global awareness and business acumen
• Manage project risk by engaging with key stakeholders and document solution and outcomes
• Escalates critical issues to management team members as required
• Maintain understanding and expertise in process flows and related documents for the business
• Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda
• Growth mindset in supporting new processes and business progress
• Other duties as assigned

Required Qualifications

• 12-15+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors
• Project Management experience with ability to balance and prioritize deadlines of concurrent projects
• Proven organizational skills with attention to detail
• Excellent communication skills, verbal and written (English required, bilingual a plus)
• Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
• Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
• Must be self-motivated and willing to accept change
• Must take ownership of all assigned tasks and project related assignments

Benefits Summary

In addition to Medical, Dental, and Vision benefits Direct Travel offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer