Enterprise Response Lead - (Lead Business Execution Cnsltnt)

About this role:

Enterprise Incident Management (EIM) provides coordinated support, governance, executive awareness, and response capabilities during significant incidents affecting Wells Fargo colleagues, operations, clients, and critical business services.

The Enterprise Response team serves as a central coordination and execution function that supports incident response readiness, incident execution, operational governance, stakeholder coordination, and continuous improvement efforts across the enterprise.

As a Lead Business Execution Consultant supporting Enterprise Response, you will play a key role in strengthening Wells Fargo's enterprise response capabilities by coordinating cross-functional activities, advancing response frameworks, supporting incident operations, and driving preparedness initiatives. This role partners closely with regional incident managers, business groups, technology teams, resilience partners, and enterprise stakeholders to ensure consistent and effective response execution during both incident and non-incident periods.

This is a highly collaborative role requiring strong execution skills, strategic thinking, operational discipline, and the ability to influence across a complex, matrixed environment.

Successful candidates demonstrate strong program execution and project management capabilities, coupled with excellent communication, stakeholder management, and sound decision-making skills. They thrive in fast-paced, ambiguous environments, maintain a strong focus on continuous improvement and operational excellence, and effectively connect strategic objectives to day-to-day execution.

In this role, you will:

• Support enterprise incident response activities by coordinating response efforts, tracking actions, facilitating communication flow, and assisting with incident governance processes.
• Assist in the assessment, escalation, coordination, response, and recovery activities associated with enterprise incidents.
• Support response leaders by maintaining situational awareness and helping prepare executive briefing materials and status updates.
• Facilitate coordination among business groups, technology teams, risk partners, and enterprise support functions during incident events.
• Contribute to surge capacity support during significant incidents or periods of elevated response activity.
• Support the implementation and continuous improvement of enterprise response operating models, frameworks, playbooks, and procedures.
• Coordinate governance activities, reporting, metrics, and performance monitoring across enterprise response programs.
• Lead workstreams and initiatives designed to strengthen incident management, escalation, and response capabilities.
• Monitor program deliverables, dependencies, risks, and action items to ensure successful execution of strategic objectives.
• Coordinate response readiness activities, exercises, simulations, tabletop events, and training programs.
• Support development and maintenance of response documentation, job aids, procedures, and playbooks.
• Partner with stakeholders to identify readiness gaps and implement improvement opportunities.
• Assist with preparedness initiatives designed to increase organizational resilience and response effectiveness.
• Develop executive-ready reports, presentations, dashboards, and briefing materials.
• Translate complex information into clear, concise communications for leaders and stakeholders.
• Support preparation of decision-support materials during incidents and strategic initiatives.
• Build and maintain strong relationships with stakeholders across business groups and enterprise functions.
• Assist with stakeholder engagement efforts to support adoption of enterprise response processes and capabilities.
• Support post-incident reviews and lessons learned activities.
• Track remediation efforts and ensure identified improvements are incorporated into operating procedures and response frameworks.
• Analyze trends, recurring issues, and operational data to identify opportunities for process improvements.
• Support initiatives that enhance organizational resilience, operational effectiveness, and response maturity.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience leading or coordinating complex cross-functional programs, initiatives, or operational processes across multiple business groups and stakeholders.
• Proven ability to influence, collaborate, and drive execution in a highly matrixed organization without direct authority.
• Experience developing executive-level communications, presentations, reports, dashboards, and briefing materials that support decision-making.
• Strong analytical, organizational, problem-solving, and prioritization skills, with the ability to manage multiple competing priorities and deliver results.
• Experience facilitating governance forums, stakeholder meetings, working groups, or executive discussions to drive alignment and outcomes.
• Demonstrated ability to translate strategic objectives into executable plans and implement solutions that deliver measurable business value.
• Experience identifying process improvement opportunities and driving operational efficiency through continuous improvement, root cause analysis, and lessons learned activities.
• Experience supporting incident management, crisis management, operational resilience, business continuity, emergency management, or related enterprise response programs.
• Knowledge of incident management frameworks, escalation processes, response coordination practices, risk management, and operational resilience principles.
• Experience supporting enterprise governance, operational readiness, testing, training, exercises, simulations, or tabletop programs.
• Experience developing operational metrics, performance measures, governance reporting, and actionable business insights.
• Experience working within financial services or another highly regulated industry.
• Experience partnering with global or geographically dispersed teams across multiple business functions and time zones.

Job Expectations:

• Ability to travel 10% of the time
• This position offers a hybrid work schedule
• Adherence to in-office attendance expectations
• This position is not eligible for Visa sponsorship
• This function is a 24/7 command center, must be flexible with shifts/hours worked

Locations: (only posting locations will be considered)

• 11625 N Community House Rd., Charlotte, NC
• 1525 W WT Harris Blvd., Charlotte, NC
• 2700 S. Price Rd., Chandler, AZ
• 800 S. Jordan Creek Rd., West Des Moines, IA

Posting End Date:

21 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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About Us

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Additional information may be found at:
wellsfargo.com
wellsfargojobs.com

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