Enterprise Service Desk Analyst (FS)

About Us At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here! Job Description SUMMARY We are seeking a detail-oriented and client-focused Enterprise Service Desk Analyst to join our team. This role provides frontline support for Microsoft 365, Active Directory, Intune, Azure, and networking functions while ensuring stable, secure, and optimized systems for end users. The position requires strong troubleshooting skills, effective communication with clients, and the ability to deliver high-quality support in a fast-paced environment. JOB RESPONSIBILITIES Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure. Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP. Support client onboarding/offboarding processes, including user account and permissions management. Monitor systems, perform patching, and apply preventative maintenance. Document incidents, requests, resolutions, and technical processes accurately. Escalate complex issues to senior engineers or specialized teams as needed. Assist in the implementation of security initiatives, including MFA and endpoint protection. Provide professional, client-facing communication to ensure positive end-user experiences. Contribute to projects, migrations, and system improvements as required. QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). Minimum 3 years of IT experience (2 years acceptable with strong certifications). Technical proficiency in: Microsoft 365 Active Directory Intune Azure Networking fundamentals (DNS, DHCP, TCP/IP) Microsoft certifications required: MS-900, AZ-900, AZ-104. Strong client-facing communication skills with the ability to explain technical issues to non-technical users. Prior experience in MSP or enterprise environments highly preferred. JOB REQUIREMENTS Must-Have Skills: Microsoft 365 administration and troubleshooting Active Directory account and group management Intune device and policy management Azure administration (Entra ID, Azure AD) Networking fundamentals Nice-to-Have Skills: VMware administration MFA platforms (e.g., Duo, Okta, Microsoft MFA) Endpoint security and antivirus management Multi-tenant environment support Mac OS support Attributes: Strong problem-solving, documentation, and time-management skills. Ability to work both independently and collaboratively within a team. Proactive, adaptable, and flexible in dynamic environments.