Enterprise Terafina Business Analyst

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Enterprise Terafina Business Analyst supports strategic Terafina initiatives across digital account opening, onboarding, account maintenance, workflow enhancements, integrations, and enterprise operational improvements. This role leads business analysis activities for high-priority projects by defining business needs, eliciting and documenting requirements, analyzing processes and impacts, supporting solution decisions, and maintaining clear visibility into scope, risks, dependencies, decisions, and outcomes.

This position partners with cross-functional business, technology, risk, and vendor teams to ensure strategic Terafina projects are clearly defined and aligned with organizational objectives, regulatory expectations, and platform capabilities. The Business Analyst owns requirements definition, validation, and ongoing business alignment, while intake administration, cross-functional coordination, test management, and strategic roadmap administration are managed separately within the Enterprise Terafina team.

The ideal candidate is an analytical, highly organized, and collaborative problem-solver who can translate complex strategic needs into actionable business and functional requirements, facilitate decisions across multiple workstreams, identify impacts and gaps, and drive follow-through from discovery through implementation and post-release validation.

Duties & Responsibilities

• Lead requirements discovery and business analysis for strategic Terafina projects by clarifying business objectives, defining problems and opportunities, identifying impacted capabilities and stakeholders, and establishing measurable outcomes and analysis plans.
• Elicit, analyze, validate, and document enterprise business, functional, data, integration, workflow, control, and reporting requirements using meetings, workshops, process reviews, and other appropriate analysis techniques.
• Translate strategic objectives into clear scope, current- and future-state processes, user stories or requirements, acceptance criteria, business rules, traceability, and implementation considerations that guide solution design and delivery.
• Perform enterprise impact, gap, dependency, and risk analysis across Terafina capabilities, processes, integrations, controls, data, operating procedures, and customer or associate experiences; recommend options and mitigation considerations.
• Facilitate cross-functional working sessions and decision forums to align enterprise stakeholders on requirements, priorities, assumptions, tradeoffs, solution options, ownership, and next steps for strategic initiatives.
• Maintain business analysis artifacts and requirements traceability throughout the project lifecycle, ensuring approved changes, decisions, dependencies, issues, and open questions are documented and communicated.
• Partner with Enterprise Team, project managers, product owners, technology teams, developers, vendors, risk, compliance, and operations to evaluate solution feasibility, support planning, resolve requirement gaps, and keep strategic projects aligned to expected business outcomes.
• Support testing and implementation readiness by defining acceptance criteria, coordinating business validation and UAT inputs, triaging LOB requirement-related defects, confirming stakeholder signoff, and partnering with Test Manager to ensure delivered outcomes meet approved requirements.
• Assess change impacts and operational readiness for strategic initiatives, including procedures, controls, training, communications, support models, data or reporting needs, and post-implementation monitoring; coordinate handoffs to accountable owners.
• Provide concise, audience-appropriate analysis and updates for leadership and project stakeholders, including scope and requirements status, key decisions, risks, dependencies, readiness, expected benefits, outcome measures, and recommendations.
• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• High school diploma or equivalent required
• Bachelor’s degree in Business, Finance, Information Systems, Business Analytics, Project Management, or a related field required, or equivalent banking and business analysis experience
• Business analysis or project management certification, such as CBAP, CCBA, ECBA, or PMP required

Minimum Experience

• 5+ years of banking, financial services, digital platform, or related business experience required
• 3+ years of business analysis experience supporting complex, cross-functional, or enterprise strategic projects required
• Experience eliciting and documenting business and functional requirements, process flows, business rules, user stories, acceptance criteria, impact assessments, and requirements traceability required
• Experience supporting solution evaluation, testing, UAT, implementation readiness, change impacts, and post-implementation validation preferred
• Experience working with enterprise business, operations, technology, risk, compliance, data, architecture, project management, and vendor teams preferred

Knowledge, Skills, & Abilities

• Advanced business analysis, requirements elicitation, process modeling, facilitation, and requirements management skills
• Strong analytical thinking, problem-solving, root-cause analysis, option assessment, and decision-support capabilities
• Ability to connect strategic objectives to business capabilities, processes, requirements, risks, and measurable outcomes
• Strong verbal, written, presentation, workshop facilitation, and executive communication skills
• Ability to influence cross-functional stakeholders, resolve ambiguity, and drive decisions without direct authority
• Knowledge of banking account origination, onboarding, servicing, workflow, integration, data, risk, and control concepts
• Proficiency with business analysis, requirements, process mapping, collaboration, testing, and project tracking tools

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: If the position reports to a physical Company location, the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

About Us

Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer.

We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.