EOI - Network Services & Operations Officer

EXPRESSIONS OF INTEREST

EOI - Network Services & Operations Officer

Grade: Clerk 7/8
Salary range: Base package of $113,574-$125,720 p/a + superannuation and leave loading
Duration: Temporary full time role for up to 8 months
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies

Enable a high‑performing, compliant and well‑coordinated Technology Operations Environment.

We are seeking a proactive and organised professional to support the TechOps group by ensuring strong governance, compliance and operational coordination across a range of business‑as‑usual and continuous improvement activities.

About the team

This role sits within the Technology Operations team in the NSW Telco Authority.

This position supports the delivery of operational telecommunications services by strengthening governance, improving processes, and ensuring adherence to regulatory and organisational requirements. It works closely with stakeholders across the business to support coordination, reporting, and capability uplift activities that underpin service delivery, as well as delivering vendor and contract governance to ensure agreed performance, compliance, and risk outcomes are met.

Your responsibilities will include

• Supporting records management and compliance activities, ensuring TechOps operates in line with regulatory and organisational requirements
• Delivering vendor and contract governance to ensure agreed performance, compliance, and risk outcomes are met
• Providing secretariat support to governance forums, including coordination of meetings, preparation of materials and tracking of actions and outcomes
• Coordinating training and capability uplift activities, including managing approvals and promoting access to development opportunities
• Supporting the delivery of business‑as‑usual operational activities, ensuring effective coordination and responsiveness to ad hoc requests
• Maintaining and improving processes, procedures and documentation to enhance operational efficiency and consistency
• Contributing to continuous improvement initiatives, identifying opportunities to uplift practices and introduce new approaches
• Supporting collaboration across the team by organising and maintaining engagement and communication opportunities

For more information on the role and its accountabilities, click here[link] to view the role description.

To be successful in this role you will have

• Experience supporting governance, coordination or operational functions within a complex environment
• Strong understanding of records management, compliance or administrative governance frameworks
• Demonstrated ability to provide secretariat or coordination support, including preparing documentation and tracking actions
• Strong organisational skills with the ability to manage multiple priorities and respond to emerging requests
• Well‑developed written and communication skills, with the ability to produce clear, structured documentation

Desirable:

• Background in vendor and contract oversight
• Experience in technology, telecommunications or operational environments
• Exposure to continuous improvement or process uplift activities
• Familiarity with government governance and compliance frameworks

Essential Requirements

• Must have, or be able to attain and maintain, baseline security clearance as a condition of employment.
• May be required to work out of hours

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 9 November @ 11:59PM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process