Epic Care Link / Care Everywhere Analyst

Location: Canada - Remote

Employment Type: Full-Time

Experience: 5+ years preferred

Job Summary

We are looking for an experienced Epic Care Link / Care Everywhere Analyst to support Epic interoperability, external provider access, configuration, testing, troubleshooting, and application optimization.

The candidate should have hands-on experience with Epic Care Link and/or Care Everywhere, strong knowledge of healthcare workflows, and experience working with clinical, technical, and external healthcare stakeholders.

Responsibilities

• Analyze business and clinical requirements and translate them into Epic solutions.
• Configure, maintain, and support Epic Care Link and Care Everywhere functionality.
• Support external healthcare providers and organizations accessing patient information through Epic Care Link.
• Support clinical information exchange and interoperability workflows through Care Everywhere.
• Troubleshoot application, workflow, access, and data-exchange issues.
• Work with clinical, business, technical, and external stakeholders to resolve issues.
• Participate in Epic implementations, upgrades, enhancements, and optimization initiatives.
• Perform application configuration, testing, validation, and deployment activities.
• Develop test plans and test cases and coordinate user acceptance testing.
• Investigate production issues and provide timely resolution or escalation.
• Maintain technical documentation, workflow documentation, and configuration specifications.
• Participate in Epic upgrade and release activities.
• Collaborate with other Epic application and integration teams to ensure end-to-end workflows.
• Provide application support and knowledge transfer to end users and stakeholders.
  
  

Epic Care Link

• Support external-provider access to Epic patient information.
• Configure and maintain Care Link workflows and user access.
• Troubleshoot provider access and workflow issues.
• Support affiliated hospitals, physicians, clinics, and external healthcare organizations.
• Participate in Care Link testing, upgrades, and optimization activities.
  
  

Epic Care Everywhere

• Support clinical information exchange between healthcare organizations.
• Troubleshoot Care Everywhere connectivity and workflow issues.
• Support exchange and reconciliation of external patient information.
• Work with interoperability/integration teams to investigate exchange-related issues.
• Participate in testing and validation of Care Everywhere enhancements.
  
  

Required Qualifications

• 5+ years of experience in healthcare IT/EHR environments preferred.
• Hands-on experience with Epic Care Link and/or Care Everywhere.
• Experience with Epic configuration, testing, implementation, upgrades, or production support.
• Strong understanding of healthcare workflows and interoperability.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.
• Epic certification relevant to the position is mandatory where required by the client/project.
  
  

Preferred Experience

• Epic Care Link
• Epic Care Everywhere
• Epic interoperability
• Health information exchange
• External provider/affiliate integration
• Epic Ambulatory
• Epic MyChart
• Epic implementation and optimization
• Production support
• Testing and upgrade experience