Epic HB/SBO Analyst

Senior Epic HB/SBO Analyst – Post Go-Live Stabilization & Optimization

• Start Date: Immediate
  
• Duration: Contract (Through January 31, 2027)
  
• Daily Working Hours: Full-Time
  
• Travel: Hybrid – Up to 75% onsite, remaining time remote
  
• Work authorization: Must be eligible to work in the U.S. without company sponsorship
  
• No Third Parties Please
  

Key Responsibilities

Epic HB/SBO Operational Support

• Provide hands-on functional support to Epic HB/SBO end users and revenue cycle leadership.
  
• Troubleshoot billing workqueues, edit logic, account workflows, and operational exceptions.
  
• Investigate account routing, billing holds, claim edits, and workflow issues.
  
• Identify root causes of recurring issues and recommend practical resolutions.
  
• Distinguish between application defects, configuration issues, workflow gaps, and training needs.
  
• Coordinate with Epic technical teams when build or configuration changes are necessary.
  

Payment Posting & Cash Applications

• Support electronic, automated, and manual payment posting workflows.
  
• Troubleshoot ERA/835 processing, payment posting exceptions, and reconciliation discrepancies.
  
• Support lockbox payment processing, posting, and reconciliation workflows.
  
• Investigate unapplied cash, posting failures, incorrect adjustments, and account balance discrepancies.
  
• Assist cash posting teams in resolving operational issues and improving productivity.
  

Workqueue & Edit Management

• Support end users with Epic HB workqueue management and exception resolution.
  
• Troubleshoot billing edits, workqueue routing, account holds, and claim processing issues.
  
• Analyze workqueue volumes, aging, and resolution trends.
  
• Identify opportunities to reduce unnecessary edits, rework, and operational backlogs.
  
• Coach staff on effective workqueue management and resolution practices.
  

Operational Performance Monitoring

• Monitor revenue cycle metrics including billing productivity, claim throughput, workqueue aging, and payment posting performance.
  
• Identify operational trends, emerging risks, and recurring system or workflow issues.
  
• Support development of practical corrective actions and optimization opportunities.
  
• Partner with operational leadership to improve performance visibility and accountability.
  

End-User Coaching & Stabilization

• Provide direct coaching and at-the-elbow support to revenue cycle staff and supervisors.
  
• Reinforce effective Epic workflows and standardized operational practices.
  
• Support knowledge transfer and development of sustainable support processes.
  
• Develop or refine job aids and workflow documentation as needed.
  
• Help operational teams transition to stable, independent production operations.
  

Qualifications

• Current Epic Hospital Billing (HB) certification required.
  
• Minimum 5 years of hands-on Epic HB experience including production support and post go-live stabilization.
  
• Strong knowledge of Epic Single Billing Office (SBO) operations.
  
• Demonstrated experience supporting end users with billing workqueues, edit logic, and account workflows.
  
• Experience supporting multiple payment posting methods including electronic and manual payments.
  
• Familiarity with lockbox processing, cash application, and payment reconciliation.
  
• Strong understanding of hospital revenue cycle operations and billing processes.
  
• Experience monitoring operational performance metrics and identifying opportunities for improvement.
  
• Demonstrated ability to independently investigate and troubleshoot complex functional issues.
  
• Strong communication, coaching, and stakeholder engagement skills.
  
• Ability to travel to San Antonio, TX for up to 75% of the contract duration.
  

Preferred Qualifications

• Additional Epic Professional Billing (PB) certification or experience.
  
• Extensive experience with claims processing, claim edits, clearinghouse workflows, and claims-related troubleshooting.
  
• Experience supporting integrated HB/PB workflows in a complex SBO environment.
  
• Advanced knowledge of ERA/835 processing, payment posting exceptions, and reconciliation.
  
• Experience with large, multi-hospital health systems or academic medical centers.
  
• Prior experience supporting major Epic go-lives, stabilization initiatives, or revenue cycle optimization programs.
  

Ideal Candidate Profile

• Seasoned Epic HB analyst who combines technical application knowledge with deep revenue cycle operations expertise.
  
• Comfortable working directly with billing and cash posting teams to investigate issues, explain system behavior, and coach end users.
  
• Independent troubleshooter who can dig into complex workqueue and edit issues, payment posting exceptions, and lockbox workflows without hand-holding.
  
• Operationally focused — this is a production support and stabilization role, not an Epic build engagement.
  
• Brings reliability, technical depth, and a coaching mindset to a high-volume, fast-paced revenue cycle environment.
  

When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.