Epic Senior Analyst, Cheers/Hello World

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Cheers/Hello World.

The Epic Senior Analyst, Cheers/Hello World initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end‐users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on-call rotations and support and attend and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As a Senior Epic Analyst – Cheers/Hello World, you will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
• Initiating the implementation, build, and modification of the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
• Supporting junior staff members in day-to-day operations and resolving application issues

As a Senior Epic Analyst – Cheers/Hello World, you will:

• Serve as a primary support contact for application end‐users
• Initiate the design, development, implementation, and maintenance of the application
• Initiate all phases of testing and the documentation of workflow design
• Perform the analysis of new releases and validate the impacts to the workflow
• Initiate the identification of issues and guide the work to resolve them
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs
• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings
• Mentor and transfer knowledge to Junior staff members
• Take the lead in team application projects as assigned by Senior Manager
• Maintain regular communication with team members, including participating in weekly project team meetings·
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in relevant field
• Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required
• Epic Cheers or Hello World certification/badge or experience preferred
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
• At least 3 years of Epic build experience
• Previous operational, project management, and organizational skills
• MyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferred
• Cheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferred
• Hello World, including Outbound Text/Voice/Email communication, Reports and Communication Preferences preferred
• Knowledge of areas that integrate with Cadence, including scheduling, check‐in, registration, benefits, referrals and orders preferred
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

About Us

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming Lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.