Epic Solutions Architect, Care Coordination

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Solutions Architect, Care Coordination to work in Miami Florida.

The Epic Solutions Architect 2 is responsible for the independent design, development, and deployment of clinical applications and technologies. The architect defines system solutions based on user/client needs, cost, and required integration with existing applications, systems, or platforms. This employee also researches, identifies, selects, and tests technology products required for solution delivery. Establishes, implements, and documents technology integration or migration strategies.

Core Responsibilities:

• Engineers new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge crossing multiple clinical applications and operational areas.
• Leads projects associated with application implementation and execution of high complexity and larger impact. Applies project management methodology and utilizes standard project management for software in development and maintenance of project plans.
• Functions as an independent project lead or provides oversight for project manager and/or business analyst on assigned projects and recognize/ minimize business value lost during project/program execution.
• Performs proactive analysis on current systems and technology in order to recommend potential changes or enhancements that will assist in adhering to organization's strategic vision and improve operational workflows as well as patient and end user experience.
• Identifies product and customization requirements to effectively address necessary product configuration, while working within project scope and time line.
• Serves as mentor to senior analysts and is proficient and/or certified in numerous applications.
• Holds a comprehensive working knowledge and understands healthcare operational processes and job functions pertaining to assigned UHealth IT clinical applications and solutions.
• Possesses expert knowledge of third party partnerships, experience with managing vendor relationships, and contract negotiations.
• Provides support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades.
• Implement projects that are ahead of industry/peer trends. Thinks out of the box and follows the marking curve to stay on the forefront of Healthcare technology. Designs new solutions.
• Participates in new hire orientation by providing the clinical application support in the work area required for the job role.
• Collaborates with clinic leadership to develop or improve operational processes, polices, and procedures.
• Participates in all clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates.
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• Facilitates knowledge transfer of the technology-enabled user workflows and best practice use of applications.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Job Functions:

As an Epic Solutions Architect, Care Coordination you will work closely with IT teams and clinical stakeholders to ensure Epic supports seamless patient flow across the continuum of care. You will lead care continuity initiatives that focus on managing patient transitions across specialties, providing comprehensive care for chronic conditions, and standardizing clinical content. You will report to the Executive Director and will be responsible for:

Architecting and Implementing Cross-Application Workflows

• Engineers new workflows or optimizes existing business processes
• Provides subject matter expertise on care coordination workflows and Epic functionality
• Understands healthcare operational processes and job functions pertaining to inpatient and ambulatory care delivery
• Initiates design, build, testing, and modification of the application
• Performs proactive analysis on current systems and new technology to recommend enhancements
• Provides support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades.

Project Management of Complex Initiatives

• Leads projects of high complexity and large impact from initiation to completion.
• Identifies product and customization requirements to effectively address necessary product configuration, while working within project scope and timeline.
• Scopes and sizes projects to identify required resources and estimate timelines
• Collaborates with application, infrastructure, clinical, and vendor teams
• Applies project management methodology and utilizes standard project management practices for software in development and maintenance of project plans.

Leading Stakeholder Engagement

• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Collaborates with clinic leadership to develop or improve operational processes, polices, and procedures.
• Participates in all clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates.
  

• Collaborate with clinical operations and IT teams to architect cross-application workflows Initiate the design, development, implementation, and maintenance of the application

• Initiate all phases of testing and the documentation of workflow design

• Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow

• Initiate the identification of issues and guide the work to resolve them

• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations

• Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs

• Adhere to internal controls and reporting structure

• Participate in on-call rotations

• Attend and participate in applicable committees

• Maintain regular communication with team members, including participating in weekly project team meetings

• Review the status of projects and issues on an ongoing basis with leadership

• Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in relevant field
• Certified in at least one relevant EpicCare Inpatient clinical application
• Minimum 3 years of relevant experience IT experience in a healthcare organization (Epic experience preferred).
• Previous clinical operational or clinical care experience specifically in the area of care coordination preferred.
• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

About Us

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming Lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.