Equality, Diversity and Inclusion Officer

Key Responsibilities

• Provide operational and project support for the planning, coordination and delivery of internal and programme-related EDI initiatives, ensuring activities are delivered effectively and in line with agreed priorities.
• Coordinate and co-produce EDI guidance, resources and practical tools, working with relevant colleagues and stakeholders to ensure they remain accurate, accessible and responsive to organisational and programme developments.
• Support consultation exercises especially the annual Inclusion and Demographic survey, workshops and other engagement activities, helping to gather and synthesise feedback and ensure that different perspectives inform decision-making.
• Contribute to the development and delivery of internal EDI learning and training, including the coordination of sessions, preparation of materials and evaluation of feedback.
• Support the effective coordination of the EDI Hour, helping to develop engaging content, organise sessions and promote participation across the organisation.

• Coordinate EDI working group meetings, including scheduling meetings, preparing and circulating agendas and papers, taking accurate minutes, maintaining action logs and following up on agreed actions.
• Coordinate annual staff network meetings and related communications, supporting effective engagement, collaboration and the delivery of agreed activities.
• Assess quarterly EDI dashboards and reports, working with Salesforce colleagues to analyse and present relevant information to demonstrate progress against priorities, highlight emerging themes and support evidence-informed decision-making.
• Undertake financial administration for EDI activities in collaboration with Finance colleagues, including supporting budget monitoring, purchase orders, invoice processing, expense claims, and tracking expenditure against agreed budgets, as appropriate.

• Build and maintain positive working relationships with colleagues across Frontline, including relevant programme teams, corporate functions, staff networks and other stakeholders.
• Support meaningful engagement and co-production with underrepresented groups, ensuring that lived experience and diverse perspectives help shape EDI initiatives, resources and organisational practice.
• Help coordinate staff engagement activities, communications and opportunities for colleagues to contribute to EDI priorities and share their experiences.
• Communicate EDI information, guidance and updates clearly and appropriately to different audiences, adapting the approach to meet their needs.
• Support the facilitation of workshops, meetings, presentations and consultation sessions, contributing confidently to discussions and helping participants engage constructively.
• Where appropriate, support collaborative working with external partners and stakeholders to share learning, gather insights and strengthen the quality and impact of EDI activity.

• Promote accessibility and inclusion across EDI activities, events, meetings, communications, learning resources and programme-related work, identifying and helping to address barriers to participation.
• Support the development and review of accessible, inclusive and culturally responsive resources, ensuring that different needs, experiences and perspectives are considered.
• Help embed Frontline’s values and inclusive culture by modelling respectful, equitable and collaborative behaviours in day-to-day work.
• Contribute to initiatives that support belonging, participation and the engagement of colleagues from underrepresented groups.
• Remain informed about relevant developments in EDI, accessibility and inclusive practice, sharing learning and helping translate emerging insights into practical improvements.

• Manage a varied workload effectively, balancing competing priorities, responding to changing requirements and ensuring that agreed deadlines and quality standards are met.
• Take a proactive approach to identifying tasks, anticipating requirements, resolving routine issues and progressing work independently within agreed priorities and responsibilities.
• Prepare high-quality written materials, presentations, meeting papers, communications and other documentation, ensuring that outputs are clear, accurate and accessible.
• Evaluate activities and initiatives by gathering feedback, monitoring outcomes and identifying lessons that can inform future EDI work.
• Undertake other reasonable duties within the scope of the role, contributing flexibly to the evolving needs of the EDI function and Frontline.

Skills, Knowledge and Expertise

• Demonstrable experience of delivering or coordinating EDI initiatives, projects or programmes, with an understanding of how EDI principles can be translated into practical action.
• Experience of working collaboratively with colleagues, stakeholders and/or underrepresented groups to develop, deliver or improve initiatives, ideally including meaningful consultation or co-production.
• Experience of gathering, organising and presenting EDI information to support reporting, evaluation, decision-making or continuous improvement.
• Understanding of the importance of accessibility, inclusion and equitable participation, with the ability to identify practical opportunities to reduce barriers.
• Awareness of relevant EDI principles, challenges and good practice, and a commitment to developing knowledge as the field and organisational context evolve.
• Knowledge or experience of social work (desirable).
• Experience of organising or supporting training sessions, workshops, consultation exercises or engagement events (desirable).

• Excellent organisational and project coordination skills, with the ability to manage a varied workload, prioritise competing demands and meet deadlines without compromising quality.
• Strong written and verbal communication skills, including the ability to prepare clear documentation and communicate confidently in meetings, workshops and presentations.
• Excellent interpersonal skills, with the ability to build positive relationships and work effectively with people from a range of backgrounds, roles and levels of seniority.
• Ability to work collaboratively and contribute to shared objectives while also taking initiative, working independently and progressing tasks proactively.
• Ability to approach challenges constructively, exercise sound judgement and adapt to changing priorities and organisational needs.
• High levels of emotional intelligence to support and understand the specific challenges minoritised groups face.

• A genuine commitment to equality, diversity, inclusion, accessibility and anti-discriminatory practice.
• A collaborative and inclusive approach, with a willingness to listen, learn from others and value different perspectives and lived experiences.
• Openness to innovation, feedback, learning and change, with a willingness to question existing processes and explore better ways of working.
• A commitment to producing high-quality, evidence-informed EDI work that is meaningful, relevant and responsive to the needs of the organisation and its programmes.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)