ER Advisor - luxury brand - Surrey

We are currently recruiting for an ER Advisor to join a luxury heritage brand based in Surrey.

The role offers hybrid working - 3 days in the office, the rest WFH.

This role is to provide expert, pragmatic advice on employee relations matters across the company, making sure workplace issues are handled fairly, consistently and in line with the company's policies. The role builds constructive working relationships with stakeholders supporting effective consultation. In doing so it helps to promote positive employee relations to reduce organisational and legal risk.

Some repsonsibilities:

• Manage end-to-end ER casework
• Conduct investigations, including interviews, evidence gathering and documentation
• Draft letters, reports and outcome documentation ensuring quality and consistency
• Support managers through ER processes, including hearings and formal meetings
• Escalate complex or high-risk cases to the ER Manager appropriately
• Maintain accurate, auditable case records
• Identify risks early and escalate where required
• Apply ER policies consistently across all casework
• Support improvements to policies, templates, and guidance
• Maintain accurate records of ER casework
• Track trends, themes, and recurring issues

About you:

• Have to have experience working in an unionised environment
• Experience in manufacturing/production/automotive is preferred
• 5+ years of ER experience/case management
• Able to commute to Surrey 3 x a week