ERP Business Analyst

Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.

About This Role

The ERP Business Analyst will play a key role in improving and supporting the company’s business processes through the ERP system. This position focuses primarily on understanding business needs and optimizing how they interact with the ERP: gathering requirements, configuring modules, documenting workflows, and providing end-user support and training. The ideal candidate will be business-oriented, proactive in process improvement, and able to translate functional requirements into effective system solutions. Technical knowledge may be useful for data analysis and customization (SQL Databases, API’s, SaaS), but the emphasis is on functional expertise and collaboration with business teams.

We're growing! As part of our continued investment in business systems and process improvement, we're expanding the team and hiring for two ERP Business Analyst opportunities. We have one permanent full-time position and one 12-month contract role with the potential to convert to a permanent position based on business needs and performance. This is an exciting opportunity to join a collaborative environment where you'll play a key role in optimizing business processes and driving ERP excellence.

Key Responsibilities And Accountabilities

• User Support & Issue Resolution
  Serve as a primary point of contact for end-user support. Troubleshoot and resolve functional ERP issues, escalate technical matters when needed, and ensure a high level of customer satisfaction.
• Business Process Analysis & Improvement
  Analyze existing business processes and workflows across departments (e.g., finance, inventory, manufacturing) to identify gaps and improvement opportunities. Collaborate with business users to document and optimize processes aligned with ERP capabilities.
• ERP Configuration & Module Management
  Configure and maintain ERP modules according to business requirements and best practices. Ensure changes are properly tested, documented, and communicated to users.
• Requirements Gathering & Documentation
  Work with business users to gather requirements for system enhancements, new modules, or integrations. Translate business needs into functional specifications and ensure clear documentation for both users and technical teams.
• Data Analysis & Reporting
  Extract, manipulate, and analyze ERP data using SQL. Develop and maintain ad-hoc queries to support business decision-making and operational transparency.
• Testing & Quality Assurance
  Create and execute test plans for upgrades, patches, and system changes. Support users during UAT (User Acceptance Testing) and ensure high-quality deployments with minimal disruption.
• Collaboration with Technical Teams
  Work closely with IT and external vendors on complex technical issues, integrations, and custom development. Assist in translating functional needs into technical tasks and validating delivered solutions.

Essential Qualifications, Experience, And Skills

• Bachelor’s degree in information systems or another relevant field.
• ERP-related certifications are an asset.
• Additional certifications in Business Analysis are preferred but not required.
• Expertise in a specific business domain is valuable, combined with a strong interest in IT and digital solutions.
• 3+ years of experience in an ERP Analyst role with both functional and technical responsibilities.
• Hands-on experience configuring and supporting ERP modules in areas such as Finance, Supply Chain, Inventory, Manufacturing, or Sales.
• Experience in a manufacturing, distribution, or similar industrial environment is preferred.
• Proven track record of gathering business requirements and delivering system enhancements.

Technical & Functional:

• Strong knowledge of ERP systems and their role in supporting business processes.
• Ability to configure ERP workflows, menus, fields, and validations.
• Solid understanding of business processes across finance, supply chain, and manufacturing.
• Detail-oriented and committed to process integrity and quality.
• Customer service-oriented with a proactive mindset.
• Flexible and adaptable, able to transition between tasks and departments easily.
• Experience in Syspro or LN Infor is a plus.
• Technical skills (e.g., SQL for data extraction, basic scripting for customizations) are an advantage but not the primary focus.

Management:

• Strong ability to communicate with business users, technical teams, and external vendors.
• Experience managing small projects or change requests within a structured framework.
• Ability to handle multiple tasks and meet deadlines.
• Skilled in developing business cases and documenting process flows.

Languages

• English: Fluent

Additional Specific Requirements

• Travel between Canada and USA may be required.
• Ability to respond to urgent matters as needed.

Compensation range: $90,000 – $120,000

# LI-RFD

Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI‑based systems are used to make decisions in the application review process.

We thank all those who apply. However, only those candidates selected for an interview will be contacted.