ERP Support Specialist (Epicor Prophet 21)

ERP Support Specialist (Epicor Prophet 21)
Target annual salary $110,000
Remote
Full-time, direct hire

Summary
Support Epicor Prophet 21 for a distribution business. You will troubleshoot issues with users, work in SQL Server to diagnose data and reporting problems, and help bring data and workflows from legacy ERP systems into Prophet 21.

Requirements

• Hands-on experience supporting or configuring Epicor Prophet 21, with examples of resolving user issues or making system changes.
• Practical Microsoft SQL Server and SSMS skills, including writing queries and joins, tracing data issues, and troubleshooting reports.
• A related IT degree or equivalent practical experience.
• Preferred: five or more years of Prophet 21 experience, familiarity with DynaChange Menu, Screen and Tab Designer, and experience with reporting or label tools such as BarTender, Visual CUT, Crystal Reports or SAP BusinessObjects.

Responsibilities

• Diagnose day-to-day Prophet 21 issues with business users and coordinate fixes with IT colleagues and vendors.
• Build and maintain SQL-backed reports, forms and labels. Recommend configuration or process changes when they address the underlying problem.
• Help move legacy ERP data and workflows into Prophet 21. Assist with data validation, testing, documentation and user training.
• Support integrations and system enhancements, and help improve how ERP support requests are handled.