SR
eServices Management Analyst
- Salary
- $25/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Job Title: eServices Management Analyst
Job Code: AZ 14195
Client: State of Arizona – Department of Revenue (AZDOR)
Location: Phoenix, Arizona (Hybrid – Local Candidates Only)
Contract Duration: 1 year
Work Location: 1600 W Monroe, Phoenix, AZ 85007
Work Arrangement: Primarily remote, with occasional onsite days
Position Overview
The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 2 to analyze and improve Taxpayer Services eServices programs, policies, procedures, and processes. The ideal candidate will have experience in management analysis, XML, SQL, quality assurance testing, and technical support, along with strong analytical and communication skills.
The role focuses on identifying process inefficiencies, conducting quality assurance testing, preparing reports, troubleshooting technical issues, and supporting continuous improvement initiatives.
Required Skills
• 1–2 years of management analysis experience.
• Experience with XML and Altova XMLSpy.
• Experience conducting Quality Assurance (QA) testing and developing test plans.
• SQL experience using Microsoft SQL Server Management Studio (SSMS).
• Proficiency in Microsoft Windows and internet-based applications.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint.
• Experience with Google Workspace: Gmail, Sheets, Docs, and Drive.
• Strong analytical, problem-solving, research, and reporting skills.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Ability to manage multiple projects, meet deadlines, and work under pressure.
Preferred Skills
• 1+ year of experience in tax-related services or tax administration.
• Bachelor’s degree in Business, Computer Information Systems, or a related field.
• Experience with Azure DevOps.
• Knowledge of public administration, business processes, and continuous improvement methodologies.
• Familiarity with tax-related laws, regulations, policies, and procedures.
Key Responsibilities
• Process Analysis: Analyze eServices programs, policies, procedures, and workflows to identify inefficiencies and recommend improvements.
• Quality Assurance: Develop QA test plans, conduct system testing, analyze results, and document findings.
• Research & Reporting: Gather information, conduct surveys, analyze data, prepare reports, and present recommendations to management.
• Technical Support: Provide helpdesk assistance, troubleshoot technical issues, and support internal customers.
• Process Improvement: Coordinate implementation of improvements and apply Lean principles within the Arizona Management System (AMS).
• Compliance: Stay current on tax laws, regulations, policies, and industry best practices.
• Documentation: Maintain policies, procedures, operational manuals, systems, and process documentation.
• Operational Support: Track metrics, prepare reports, participate in team meetings, and contribute to continuous improvement initiatives.
Job Code: AZ 14195
Client: State of Arizona – Department of Revenue (AZDOR)
Location: Phoenix, Arizona (Hybrid – Local Candidates Only)
Contract Duration: 1 year
Work Location: 1600 W Monroe, Phoenix, AZ 85007
Work Arrangement: Primarily remote, with occasional onsite days
Position Overview
The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 2 to analyze and improve Taxpayer Services eServices programs, policies, procedures, and processes. The ideal candidate will have experience in management analysis, XML, SQL, quality assurance testing, and technical support, along with strong analytical and communication skills.
The role focuses on identifying process inefficiencies, conducting quality assurance testing, preparing reports, troubleshooting technical issues, and supporting continuous improvement initiatives.
Required Skills
• 1–2 years of management analysis experience.
• Experience with XML and Altova XMLSpy.
• Experience conducting Quality Assurance (QA) testing and developing test plans.
• SQL experience using Microsoft SQL Server Management Studio (SSMS).
• Proficiency in Microsoft Windows and internet-based applications.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint.
• Experience with Google Workspace: Gmail, Sheets, Docs, and Drive.
• Strong analytical, problem-solving, research, and reporting skills.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Ability to manage multiple projects, meet deadlines, and work under pressure.
Preferred Skills
• 1+ year of experience in tax-related services or tax administration.
• Bachelor’s degree in Business, Computer Information Systems, or a related field.
• Experience with Azure DevOps.
• Knowledge of public administration, business processes, and continuous improvement methodologies.
• Familiarity with tax-related laws, regulations, policies, and procedures.
Key Responsibilities
• Process Analysis: Analyze eServices programs, policies, procedures, and workflows to identify inefficiencies and recommend improvements.
• Quality Assurance: Develop QA test plans, conduct system testing, analyze results, and document findings.
• Research & Reporting: Gather information, conduct surveys, analyze data, prepare reports, and present recommendations to management.
• Technical Support: Provide helpdesk assistance, troubleshoot technical issues, and support internal customers.
• Process Improvement: Coordinate implementation of improvements and apply Lean principles within the Arizona Management System (AMS).
• Compliance: Stay current on tax laws, regulations, policies, and industry best practices.
• Documentation: Maintain policies, procedures, operational manuals, systems, and process documentation.
• Operational Support: Track metrics, prepare reports, participate in team meetings, and contribute to continuous improvement initiatives.
Flexible work from home options available.
Compensation: $25.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
