Especialista en ventas de exportación

Position Summary

The Inside International Sales Representative serves as the primary operational and commercial support for international customers, managing the entire order-to-delivery process. This role is responsible for customer account administration, sales order management, logistics coordination, export documentation, post-sales support, and cross-functional collaboration to ensure on-time delivery and customer satisfaction.

Key Responsibilities

• Create, update, and maintain customer master data, including sold-to and ship-to information.
• Manage SKU creation and modification requests and ensure proper system setup.
• Support customer credit line requests, account releases, order holds, and account maintenance.
• Enter and manage sales orders while monitoring production schedules, inventory allocation, and shipment readiness.
• Coordinate domestic and international logistics activities.
• Review export documentation and invoicing requirements.
• Handle customer claims and complaints through resolution.
• Provide post-sales support and payment follow-up.
• Prepare customer reports and support audits.
• Generate quotations and analyze customer requirements.

Required Qualifications

Bachelor's Degree in Business Administration, International Business, Foreign Trade, Industrial Engineering, Metallurgical Engineering, or related fields. Minimum 3 years of experience in Sales Support, Customer Service, International Sales Operations, Export Processes, and Order Management.

Technical Skills

Export operations and documentation, Incoterms, international logistics, sales order processing, invoicing, customer account administration, credit and collections.

Systems

SAP SD, Salesforce (Sales Cloud and/or Service Cloud), Power BI (Intermediate), Excel (Intermediate).

Languages

English: Conversational to Professional Working Proficiency.

Core Competencies

Customer orientation, organization, attention to detail, collaboration, problem-solving and stakeholder management.

Additional information:

Bachelors Degree mandatory

Hybrid model 4 days on site, 1 day home office

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Work place, Mexico City

English proficiency