ETRM Business Solutions Lead

ETRM Business Solutions Lead

Why Join?

Play a key role in delivering technology solutions that solve complex business challenges across the energy trading industry.

You'll work directly with customers to understand their operations, analyse business requirements and translate them into effective software solutions. Working across Commercial, Product and Engineering, you'll help shape customer implementations and develop a growing Business Solutions function.

What Makes This Opportunity Exciting?

• Business impact: Help customers improve operational processes through technology.
• Problem-solving: Turn complex business requirements into practical solutions.
• Cross-functional influence: Work closely with Commercial, Product and Engineering.
• Build and develop: Help establish processes and best practices within a growing function.

What You'll Do

Business Analysis & Requirements Gathering

• Understand customer business processes, operational workflows and challenges.
• Gather, analyse and document functional and technical requirements.
• Translate business needs into clear specifications, process maps and solution designs.
• Identify opportunities for process improvement and automation.

Solution Design & Implementation

• Translate business requirements into practical ETRM software solutions.
• Support solution design, configuration and implementation.
• Work with technical teams on system integrations, data flows and ETL processes.
• Coordinate implementation activities, manage stakeholders and resolve delivery challenges.

Customer & Stakeholder Management

• Lead customer discovery sessions, workshops and requirements discussions.
• Act as the link between customers and internal technical teams.
• Communicate complex requirements to technical and non-technical stakeholders.
• Support customer presentations, solution demonstrations and commercial discussions.

Data Analysis & Function Development

• Analyse customer data and workflows to identify inefficiencies and improvement opportunities.
• Use Excel and other analytical tools to support decision-making.
• Help establish processes, documentation and best practices.
• Mentor colleagues and contribute to developing the Business Solutions function.

Your Profile

You're an analytical, commercially minded professional who enjoys understanding how businesses operate and using technology to solve operational challenges.

You're confident engaging with customers, breaking down complex requirements and translating them into actionable solutions. You can work across business and technical teams and take ownership of projects from discovery through to implementation.

You'll ideally bring:

• Experience in Business Analysis, Business Solutions, Implementation Consulting or Technology Consulting.
• B2B SaaS or enterprise software experience, ideally within ETRM or energy trading.
• Strong experience gathering and documenting business and functional requirements.
• Understanding of business process mapping, workflow analysis and process improvement.
• Experience supporting software implementations, system integrations or configuration.
• Strong analytical skills, including advanced Excel and data analysis.
• Excellent stakeholder management, communication and presentation skills.
• A technical, quantitative or business-related degree (STEM advantageous).
• Fluency in English.

The Ideal Candidate

The role is ideal for someone who enjoys solving complex problems, working across business and technology, leading people, and building scalable processes from the ground up.