Europe Commercial Office Lead

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Commercial Office Lead is the Chief of Staff and GM’s representative in one of the five ESMB Commercial Geos (North America, Europe and MEA, Asia Pacific, or Latin America). The role runs the Commercial Operating Office agenda locally: it carries the VP General Manager’s priorities into Geo execution, drives AI adoption and value tracking, governs Geo initiatives, and leads Geo-level communications and change.

This role applies the same integrator, AI transformation, initiative governance, and communications mandate that the Head applies across ESMB Commercial, scoped to one Geo. Each Geo Lead works in lockstep with the Head so that the Commercial organization runs one operating model across all four Geos, with local execution.

Global standards, the enterprise data model, and the AI roadmap are owned at the Head level. The Geo Lead adapts and executes them locally and does not build parallel versions.

Key Responsibilities

• Geo representative and integrator
• Act as the Chief of Staff and GM’s representative in the Geo, and represent the Commercial Operating Office (CoS office) in Geo leadership forums.
• Serve as the single point of contact for Commercial Operating Office matters in the Geo across Commercial GTM, Commercial Operations, Business Management, Pricing, and ISO.
• Resolve cross-team dependencies inside the Geo with the Geo Commercial Lead, and escalate cross-Geo or global issues to the Head with a recommendation.
• Maintain Geo-level working relationships with the ISG Chief Operating Officer (COO) organization and partner organizations.
• AI adoption, value, and insight
• Apply the global Commercial AI roadmap and standards in the Geo, and identify, prioritize, and sequence Geo use cases by value and feasibility.
• Drive adoption of AI-enabled pricing, planning, deal, and demand workflows with Geo teams and sellers, and recommend corrective actions to relevant Geo team leads when adoption lags.
• Work in partner with Digital Transformation IT team to own Geo-level adoption and impact dashboards built on the global data model, and keep Geo metric definitions consistent with Finance and ISO.
• Establish efficiency baselines for Geo AI use cases (e.g., cycle time, manual touches, hours saved), track results, and validate realized gains with Geo Finance.
• Turn Geo data into clear recommendations for the Head and the local commercial geo leader.
• Initiative and portfolio governance
• Scope, mobilize, and land Geo initiatives and Geo components of global cross-functional initiatives, with clear owners, milestones, and success measures.
• Apply hand-off rules so the owning team is accountable for delivery once an initiative lands.
• Maintain the Geo initiative portfolio, decision log, leadership commitments, and escalations, and feed them into the global portfolio view.
• Prepare the Geo’s inputs to the strategic initiative portfolio review.
• Mobilize the Geo quickly on new short-term leadership priorities (e.g., repricing the backlog), including plan, owners, and operating cadence.
• Track success of cross-functional strategic initiatives, and recommend corrective actions when performance is off-track from defined success metrics.
• Communications and change
• Localize leadership messaging for the Geo, and equip Geo tower leaders to cascade aligned messages to their teams.
• Draft Geo-facing executive content, including readouts, talking points, and all-hands segments for the VP GM.
• Lead change communications and enablement for the organization redesign and AI adoption in the Geo, adapted to local business culture and language where needed.
• Sequence announcements with the GM, the local commercial geo leader, and the local People partner, and handle confidential information with discretion ahead of organizational changes.