Europe/Africa Flow Leader
- Salary
- €42.8K–€64.2K
- Hiring from
- Italy
- Work type
- Remote
- Posted
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Job Description Summary
The Europe/Africa Flow Leader is a people leader that manages the customer care team supporting Europe and Africa. Also will manage the warehouse resources in Europe distribution center. This role owns the fulfillment and internal customer interface of Controls orders and maintains order metrics aligning to the business KPIs.Job Description
Roles and Responsibilities
- Responsible for the Europe / Africa Region, including the Customer Care team as well as the European Distribution Center. Working with customers externally and internally to identify new opportunities to improve our current processes.
- Maintain regular rhythms with Quality and Sourcing teams to achieve KPIs
- Maintain SOP audits and regularly review processes with fulfillment teams. Manage/track Salesforce data and ensure accuracy of Dashboards for leadership reviews
- Own contract relationships and resource management for order maintenance and warehouse.
- Support data collection on RMA/COQ/Order Entry
- Maintain regular communication with internal customer base and ensure alignment with priorities.
- Manage contract purchases orders for IT support services and contracted workforce
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma or equivalent experience.
- Significant proven experience in Manufacturing, Global Supply Chain/Sourcing, Customer Care, or Materials Planning/Execution.
- Ability and willingness to travel both domestically and internationally.
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Strong external customer focus and customer orientation.
- Demonstrated ability to analyze and solve problems.
- Demonstrated ability to lead continuous improvement projects.
- Experience in a high-product-mix operating environment.
- Experience with lean terminology and tools.
Pay transparency note for candidates for Italy:
Posizione / Position: Europe/Africa Flow Leader
Livello di Inquadramento / Management Level: LPB
Data di pubblicazione / Position was posted on: 13th of November 2026
Fascia retributive: Tra € 42,800.00 e € 64,200.00 lordi annui. La retribuzione specifica offerta terrà conto dell'istruzione, delle qualifiche, dell'esperienza e delle competenze del candidato.
The pay range for this position: Between € 42,800.00 and € 64,200.00 gross per annum. The specific pay offered will consider the candidate’s education, qualifications, experience and skill set.
Eleggibilità per il Piano Bonus: Eligibilità al piano bonus Variabile-AIP, che prevede un incentivo target del 10% della retribuzione base annua, a seconda del raggiungimento dei parametri di business e delle performance individuali.
Eligibility for Bonus Plan: Eligible to participate in Variable-AIP annual bonus plan that provides a target incentive of 10% of the individual’s annual base salary depending on achievement of key business metrics and individual performance.
La posizione sarà inquadrata in conformità al CCNL Metalmeccanico applicato in azienda. Eventuali elementi integrativi al trattamento previsto dal CCNL vigente e/o dalle politiche aziendali applicabili sono riportati di seguito:
A National Collective Bargaining Agreement (‘NCBA’ - Metalworking) is applicable in relation to the position. Below, we indicate the relevant provisions of the remuneration regulations applicable at the Employer. The available benefits based on the currently effective CBA and company policies include the following:
Stipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria
Base salary: The remuneration is established according to the Metalworking CBA salary scale, which defines job groups and minimum salary levels.
Pensione Integrativa (Cometa): Tutti i livelli sono eligibili, ad eccezione dei dirigenti.
Contributo del datore di lavoro: 2% (2,2% se under 35). Contributo del dipendente: 1,2%. Base di calcolo: retribuzione mensile lorda.
Pension Fund (Cometa): All levels are eligible, except executives (dirigenti).
Employer Contribution: 2% (2.2% if under 35). Employee Contribution: 1.2%. Base: monthly gross salary.
Assistenza Sanitaria (Metasalute):Assistenza sanitaria prevista da CCNL. Il dipendente ha la possibilità di rinunciare alla copertura di base optando per l’assistenza sanitaria integrativa offerta da Generali.
Medical Benefits (Metasalute):Healthcare coverage provided under the NCBA. The employee can choose to be canceled from this basic coverage and be enrolled in the supplementary healthcare coverage offered by Generali.
Assistenza Sanitaria Integrativa (Operai, Impiegati e Quadri): Assicurazione Medica integrativa con Generali – copertura come da Booklet informativo (inviabile su richiesta), può prevede un contributo del dipendente
Medical Benefits (Not Executives):Additional Medical coverage provided by Assicurazioni Generali - coverage as outlined in the information booklet (available upon request), it may requires an Employee contribution through salary sacrifice
Mensa o Buoni Pasto: Ticket elettronici (Edenred) del valore minimo di €8 fino a €12,50 per ogni giorno lavorato a seconda della Sede di Lavoro. Non convertibili in denaro o accesso alla mensa aziendale ove presente con contributo a carico del dipendente pari a €0,90 a pasto.
Canteen or Meal Vouchers: Electronic meal vouchers (Edenred) with a minimum value of €8 up to €12.50 for each day worked, depending on the place of work. Not convertible into cash, or access to the company cafeteria where available, with an employee contribution of €0.90 per meal
Welfare: € 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spese istruzione, sport, viaggi o previdenza.
Flex Benefit: € 250 of annual credit as per NCBA available on a dedicated portal for education, sports, travel, or pension reimbursements.
Assicurazione Infortuni: Impiegati, operai e quadri
L’assicurazione prevede un capitale pari a 6 volte la retribuzione annua lorda (RAL) in caso di decesso e 7 volte la retribuzione annua lorda (RAL) in caso di disabilità permanente
Accident Insurance: White Collars, Blue Collars and Managers
Insurance policy provides for 6 times Gross Annual Salary in case of death and 7 times Gross Annual Salary in case of permanent disability coverage
Invalidità permanente da malattia: Impiegati, operai e quadri
L’assicurazione prevede un capitale pari 1 volta la RAL, massimo €200.000
Permanent disability due to illness: White Collars, Blue Collars and Managers
Insurance policy provides for 1 time Gross Annual Salary, up to €200,000 coverage
Assicurazione Vita: L’assicurazione prevede un capitale pari 2 volte la retribuzione annua lorda (RAL)
Life Insurance: Insurance policy provides for 2 times Gross Annual Salary coverage
EAP - Supporto Dipendenti: Supporto globale psicologico, legale e finanziario 24/7
Employee Assistance Program: Global 24/7 psychological, legal, and financial support.
Smartworking: Smartworking fino a 10 gg/mese per ruoli idonei.
Flexible working: Flexible working up to 10 working days per month for eligible roles.
Reperibilità: Solo per la Sede Troia (FG), Agrigento, biz Onshore Wind Service – indennità giornaliera per giornata di reperibilità €124 lordo
On-call duty: Only for Troia (FG) and Agrigento sites, Onshore Wind Service Business Work Location – € 124 gross daily on-call allowance per on-call day.
Trasferta: Solo per la sede Troia (FG), Agrigento, biz Onshore Wind Service – indennità 20% della retribuzione giornaliera per giornata di permanenza fuori dalla sede abituale di lavoro che implichi pernottamento fuori dalla provincia di residenza.
Business trip allowance:Only for Troia (FG) and Agrigento sites, Onshore Wind Service business Work Location –Allowance equal to 20% of daily remuneration for each day spent away from the usual place of work, which involves an overnight stay outside the province of residence.
Additional Information
Relocation Assistance Provided: No
About Us
Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have The Energy to Change the World. www.gevernova.com
