Event Admin (Customer Service)

We are looking for an Event Admin to support the customer service and administrative operations of our national and international MUN conferences. This role focuses on handling participant inquiries, managing administrative tasks, and coordinating with internal teams to ensure smooth participant support.

Working Arrangement: Full-Remote/WFH (Work From Home)

Job Responsibilities:

• Respond to inquiries from leads and participants across multiple platforms, including WhatsApp API, Instagram DMs and comments, Facebook Messenger and comments, ad comments, emails, live chat on IGN Mobile Apps, and participant groups.
• Perform administrative tasks, including preparing letters and invoices along with verifying participant registration and payment data.
• Coordinate with relevant divisions to address inquiries and issues, including lead-related matters with the Educational Consultant (EC)/Partnership (SPM) teams, website issues with the Devtech team, and event facilities or rundown matters with the Event team.
• Ensure continuous customer service coverage to maintain participant support availability.

Requirements:

• Proficient in customer service platforms, Microsoft Office/Google Workspace, and basic administrative and data management tasks.
• Familiarity with CRM tools and live chat support systems.
• Excellent English communication skills, both written and spoken.
• Strong organizational, multitasking, and coordination skills.
• Good problem-solving skills and fast learner.
• Previous experience in customer service or administration, preferably in an international or educational organization, is an advantage.