Exam Services Specialist

Exam Services Specialist

This is a hybrid position based in our Chicago/O’Hare Area office. Candidates must live within a 100-mile radius of home office.

Pay Range: $55,000-$65,000

Overview

The Society of Actuaries is seeking an Exam Services Specialist to support accessible and equitable exam delivery through accommodation case management, candidate service, and exam administration. This role is well suited for someone who is highly organized, service-oriented, and comfortable managing multiple cases, coordinating with various stakeholders, and ensuring timely resolution of candidate needs.

What You’ll Do

Candidate Accommodations

• Manages accommodation requests from documentation review through implementation, ensuring consistent application of policies and accurate case records.
• Guides candidates and authorized representatives through requirements, timelines, and next steps; prepares case summaries and coordinates specialist reviews while maintaining confidentiality.
• Coordinates approved accommodations with testing vendors and exam teams, tracks renewals, and works with stakeholders to resolve complex cases and escalate sensitive matters.

Candidate Support and Communications

• Responds to inquiries about accommodations, scheduling, and exam policies, partnering with internal teams and vendors to resolve issues, including urgent matters during exam windows.
• Updates candidate communications, templates, guidance, and website content to ensure clarity, accuracy, and alignment with current policies.

Exam Operations and Process Improvement

• Tracks accommodation requests, case status, and service trends to support workload planning and process improvements.
• Maintains confidential records and supports audits to uphold policies, data privacy requirements, and quality standards.
• Supports exam administration, including preparing and distributing materials, and provides cross-functional coverage as the team’s priorities and needs shift.

What You’ll Need

• Bachelor’s degree preferred or equivalent experience
• A minimum of 3-4 years of experience in administrative coordination, case processing, or a related field.
• Strong written and verbal communication skills, with the ability to clearly explain accommodation requirements, exam policies, procedures, and next steps to candidates and their authorized representatives.
• Strong organizational and time management skills, with the ability to manage multiple requests, meet deadlines, maintain accurate records, and ensure attention to detail.
• Demonstrated ability to review requests against established requirements, apply policies consistently, exercise sound judgment, and identify when complex or sensitive matters require escalation.
• Ability to provide professional, responsive, and empathetic service while exercising discretion and sensitivity when addressing individual candidate needs.
• Ability to collaborate effectively with internal teams, testing vendors, and external partners to coordinate activities, resolve issues, and support timely implementation of accommodations.
• Demonstrated ability to maintain confidentiality and appropriately handle sensitive personal information and accommodation documentation.

What We Offer:

• Competitive Compensation: We understand the value of your contributions, and we ensure that you are rewarded competitively for your skills and dedication.
• Generous Paid Time Off: Achieve a work-life balance with ample paid time off, giving you the flexibility you need for personal and family responsibilities.
• Professional Development: We invest in our team’s growth. Take advantage of opportunities for continuous learning and career advancement, including tuition reimbursement and continuing education funding.
• Health and Wellness: Your well-being is important to us. Enjoy access to comprehensive health benefits and wellness programs, including our Employee Assistance Program (EAP) and wellness reimbursement.
• Disability Coverage: Gain peace of mind with our comprehensive disability coverage, including life, short-term, and long-term disability benefits.
• Retirement Planning: Secure your future with our 403(b) plan and generous employer contribution.
• Maternal/Paternal Leave: Embrace parenthood with confidence, knowing that we’ve got you covered every step of the way with supportive leave benefits.
• Flexible Work Environment: Embrace a flexible hybrid environment that supports your productivity and work-life balance.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive workplace where everyone’s unique perspectives are valued.

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.