Examinations Delivery Manager

Key Responsibilities

• Lead delivery from application and scheduling through to examination administration, results preparation and candidate feedback.
• Plan examination timetables, confirm candidate entry and coordinate venues, site visits, equipment, staffing and examiner arrangements.
• Manage travel, accommodation and catering arrangements with colleagues, suppliers and host centres, within agreed budgets and policies.
• Attend and administer examinations at UK and some overseas centres, ensuring delivery follows agreed procedures.

• Maintain the confidentiality and security of examination materials, candidate information and results, with accurate records and clear audit trails.
• Apply approved standard-setting and quality assurance procedures to prepare results for approval. Document required verification checks, escalating discrepancies before results are released.
• Coordinate the maintenance and secure use of examination question banks, including the Part 2 Oral and CertLRS structured viva banks, and support training in question bank processes.
• Analyse examination performance and delivery feedback, prepare reports for senior examiners and relevant committees, and recommend improvements.
• Identify delivery risks, maintain contingency arrangements and escalate incidents promptly to the Director of Examinations and relevant senior examiners.

• Provide clear, timely information to candidates and examiners, explaining procedures and decisions professionally and sensitively.
• Coordinate examiner recruitment, training and records, working with senior examiners to maintain an effective examiner workforce.
• Implement agreed reasonable adjustments and support fair and accessible examination delivery in line with College policies.
• Collate and provide candidate performance feedback, and support responses to examination queries and appeals within the agreed procedures.

• Line manage the Examinations Administrator, setting priorities, reviewing performance and supporting development.
• Build effective relationships with senior examiners, sub-committees, host centres, venue teams and external suppliers.
• Provide operational guidance to colleagues on examination policies and procedures, supporting consistent practice across the department.

• Contribute to examination budgets, monitor expenditure and manage supplier costs. Ensure invoices and expense claims are checked, coded and processed with the Finance Team.
• Review and streamline delivery processes, maintain clear procedures and contribute to policy reviews and the development of assessment methods.
• Support improvements to examination systems, maintain equipment records and help colleagues develop the skills needed for effective delivery.

• Undertake any other reasonable duties as required by the Director of Examinations.
• The role includes travel to UK and overseas examination centres, overnight stays and work outside normal office hours, including weekends, in line with the examination schedule. The postholder must be able to meet these delivery requirements.

Skills, Knowledge and Expertise

• Experience of coordinating or managing examination or assessment delivery, including complex schedules, multiple stakeholders and firm deadlines.
• Experience of supervising staff, setting priorities and supporting performance and development.
• Experience of improving administrative processes and maintaining clear procedures and accurate records.
• Experience of coordinating suppliers and resources, monitoring expenditure and working within agreed budgets.
• Understanding of confidentiality, secure information handling and the importance of consistent examination procedures.

• Strong planning and organisational skills, with the ability to prioritise competing demands and maintain accuracy under pressure.
• Clear written and verbal communication, including the ability to explain sensitive procedures and decisions with tact and diplomacy.
• Sound judgement when applying policies, resolving operational problems and recognising when to escalate matters.
• Ability to use spreadsheets and other Microsoft Office applications effectively, interpret data and learn new examination and database systems.
• Ability to build constructive relationships with candidates, examiners, colleagues and external partners.
• A collaborative and accountable approach, with a commitment to examination integrity, inclusive practice, high-quality service and continuing professional development.

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development

Benefits & Values

• Hybrid working: two days in the office (one of which is Thursday), and three from home
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

• Employer pension contributions up to a maximum of 12%.

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

• Season ticket loan
• Cycle to work scheme

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities