Exchange Programme Manager

What we are looking for:

• Lead the strategic planning and management of the programme across multiple cohorts
• Develop systems, process and frameworks for participant journeys from recruitment and onboarding through to alumni engagement
• Responsibility of programme budgets, timelines and operational delivery, including overseeing the delivery of workshops, masterclasses, advisor support, and networking opportunities
• Build and maintain relationships with key programme stakeholders
• Shape and manage the programme’s evaluation framework, aligned with the Paul Hamlyn Evaluation Study, establishing clear measures of success and monitoring progress against agreed outcomes.
• Lead the evaluation of programme impact and translate findings into compelling reports, case studies and impact stories that demonstrate outcomes, capture learning and inform the programme’s ongoing development
• Lead on programme marketing activities and communications across all platforms
• Develop a strong exit and aftercare strategy, providing participants with clear next steps, continued support and access to an engaged alumni network beyond the programme
• Own the programme’s operational and administrative systems continuously seeking opportunities for improvement, automation, and cost-effectiveness
• Line-manage the Programme Coordinator & Producer who is responsible for the day-to-day operations and delivery of the programme

• Build a connected and collaborative founder and creative entrepreneurial community with frameworks and process that ensure an equitable and inclusive collaborative environment
• Identify and create development opportunities for peer learning, collaboration and knowledge exchange internally and beyond Somerset House
• Identify opportunities for participants to showcase their work, increase visibility and expand their networks
• Develop progression routes both within Somerset House, externally, and with wider Somerset House networks
• Cultivate an active alumni ecosystem that contributes to future cohorts and wider organisational activity

• Develop opportunities to connect and embed the programme in Somerset House’s wider supported programmes to enable the long-term growth, sustainability, and programme alignment with the organisational objectives
• Build strong relationships across all Somerset House teams, including Public Programme, Studios, Exchange, Inclusive Talent Engagement, Live Events, Makerversity, Commercial and Development
• Identify and develop opportunities for collaboration between participants and the wider Somerset House creative community of artists, makers, and creative businesses
• Champion cross-departmental working with colleagues to develop joint programming and events that benefit founders while enhancing Somerset House's overall offer
• Use programme insights and share learning to inform future talent development strategies and partnerships across Somerset House
• Advocate for participant needs and identify opportunities to improve organisational accessibility and inclusion
• Act as a credible and compelling ambassador for the programme, representing it publicly at events, meetings, presentations and other external forums.
• Develop relationships with prospective funders and partners, presenting the programme’s vision, impact and case for support and contributing to organisational funding pitches and proposals.

Skills, knowledge & expertise required for the role:

• Managing programmes combining strategic thinking with practical delivery
• Designing inclusive, purpose-driven programmes that create meaningful opportunities for diverse and underrepresented communities to grow, develop and thrive.
• Successful development and optimisation of operational systems and processes
• Building collaborative and impactful communities, networks or member-based programmes, with the ability to connect people, ideas, and opportunities
• Successfully working across multiple teams and influencing without direct authority
• Working within arts, culture or creative industries (desirable)
• Delivering programmes that support entrepreneurs, creatives, freelancers or small businesses
• Working within complex, multi-stakeholder organisations (desirable)

• Exceptional relationship-building, networking, and stakeholders’ management skills
• Exceptional project management skills
• Strong budget management and finance
• Strong IT literacy and easily adaptable to new technology
• Strong written and verbal communication skills
• Events management
• Flexible and adaptable to change and comfortable working in a fast-paced environment
• Knowledge of entrepreneurship and business support (desirable)
• Existing networks within London's creative and cultural sectors (desirable)

Benefits to working at Somerset House