Executive Assistant

About The Company

USAA is dedicated to empowering its members to achieve financial security through highly competitive products, exceptional service, and trusted advice. Our mission is to be the preferred choice for the military community and their families. We uphold core values of honesty, integrity, loyalty, and service, which guide how we interact with each other and our members. Joining USAA means becoming part of a team that is impactful and truly special, committed to making a difference in the lives of our members.

About The Role

We are seeking a passionate Executive Assistant to join our Member Insights and Analytics team in San Antonio, TX. This team is focused on shaping the future of member experience by leveraging data-driven decision-making. As an Executive Assistant, you will provide administrative support to multiple members of the Executive Management Group (EMG), depending on the executive level and team structure. Your role will involve managing day-to-day activities, coordinating schedules, and ensuring EMG members are well-prepared for their responsibilities. The position requires a flexible work environment with an expectation to be in the office four days per week. Please note that relocation assistance is not available for this role.

Qualifications

• High School Diploma or General Equivalency Diploma (GED) required
• Minimum of 4 years of directly related work experience
• Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher
• Advanced knowledge of spreadsheets, data retrieval, word processing, and presentation software
• Demonstrated experience with calendar management and prioritizing tasks in a fast-paced environment
• Ability to build strong relationships and work effectively with all organizational levels
• Excellent oral and written communication skills with high attention to detail and accuracy
• Preferred: 3+ years of Executive Assistant experience supporting a Vice President or multiple executives
• Strong calendar management skills across multiple time zones
• Proactive problem-solving orientation with an interest in learning business context
• Proficiency with Microsoft Office Suite, especially Outlook
• US military experience or military spouse/domestic partner status is a plus
  
  

Responsibilities

• Provide comprehensive administrative support to assigned EMG members, including managing schedules, emails, and call routing
• Coordinate activities and ensure timely flow of information for EMG members
• Collaborate with EMG to prioritize daily tasks and responsibilities to meet deadlines and achieve objectives
• Identify and prioritize meeting planners, emails, people, and data to optimize EMG time
• Prepare and update presentations adhering to USAA standards
• Draft internal communications and correspondence on behalf of EMG members
• Maintain confidentiality of sensitive information
• Monitor intranet pages, messaging channels, and leader communications to keep EMG informed
• Disseminate reminders for deadlines such as check-ins and training completions
• Manage EMG calendars, coordinate meetings, create agendas, take minutes, and document follow-up actions
• Support team culture by prioritizing employee interactions such as 1:1s, staff meetings, and skip levels
• Partner with hiring managers to enhance employee onboarding and transition processes
• Update organizational charts and distribution lists promptly upon employee changes
• Coordinate desk/seating logistics and oversee on-site events
• Manage travel arrangements, expense reporting, and team budget adherence
• Maintain office supply inventory with a focus on expense management
• Maintain filing systems for key documents and generate requested reports
• Ensure risks related to business activities are identified, measured, monitored, and controlled per compliance policies
  
  

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan and pension options
• Life insurance coverage
• Parental benefits and adoption assistance
• Paid time off program including paid holidays and 16 paid volunteer hours annually
• Various wellness programs supporting physical, financial, and emotional health
• Career path planning and continuing education opportunities to support professional development
  
  

Equal Opportunity

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.