Executive Assistant – E-commerce & Jewellery

Executive Assistant – E-commerce & Jewellery

Industry: Luxury Jewellery & E-commerce
Position Type: Full-time
Role Focus: E-commerce Operations, AI Tools, Technology & Executive Support

About the Role

We are seeking a highly proactive, tech-savvy, and resourceful Executive Assistant & E-commerce Operations Specialist to work directly with the business owner of a growing luxury jewellery e-commerce business.

This is not a traditional Executive Assistant role. We are looking for a true right-hand person who can take ownership of projects, manage day-to-day e-commerce operations, identify what needs to be done, and execute tasks independently without requiring constant direction.

The ideal candidate is comfortable working with e-commerce platforms, AI-powered tools, digital systems, and online business operations. They should be naturally curious about technology, quick to learn new software, and confident using available tools to solve problems, improve processes, and make the business more efficient.

The successful candidate will help the owner stay focused on growing the business by taking responsibility for operational tasks, anticipating needs, and ensuring that important projects and daily activities move forward.

Key Responsibilities

1. E-commerce Operations & Website Management

• Manage and maintain the online store using Shopify or a similar e-commerce platform.
• Upload new products and maintain product listings, descriptions, images, pricing, variants, and product specifications.
• Update product collections, categories, inventory information, and promotional offers.
• Ensure product pages are accurate, professionally presented, and optimised for the customer experience.
• Identify and resolve website content issues, product discrepancies, and operational bottlenecks.
• Coordinate product launches, website updates, and online merchandising activities.
• Monitor online orders, fulfilment progress, inventory information, and customer issues.

2. AI Tools & Technology

• Confidently use AI tools such as ChatGPT and other relevant platforms to improve productivity and streamline business processes.
• Use AI to assist with product descriptions, research, content creation, reporting, data organisation, and workflow improvement.
• Explore and implement practical technology solutions that save time and reduce repetitive work.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Learn new platforms and software quickly and independently.
• Use technology to research solutions, troubleshoot issues, and complete tasks efficiently.

3. Executive & Business Support

• Act as the owner's right-hand person, helping turn ideas and priorities into completed tasks.
• Anticipate upcoming needs, identify outstanding actions, and follow through without waiting for reminders.
• Manage projects, deadlines, follow-ups, and operational priorities.
• Conduct research, gather information, compare options, and present practical re