Executive Assistant (Part-Time) - Social Work & Psychology Industry

Client Industry: Social Work & Psychology Private Practice Location: Remote (US Based Client) Hours: 10 hours per week (with potential to scale) Compensation: $7-$10 / hour (commensurate with experience) About the Role We are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice. This is a communication-heavy role. You will be the primary voice and face of the practice, managing the daily flow of client phone calls and SMS/text messages . Because you will be interacting directly with North American or Western clients during vulnerable or sensitive moments, a native, near-native, or completely neutral (zero) English accent is strictly required. Key Responsibilities Live Call & Text Management: Serve as the primary receptionist, answering inbound calls, making outbound follow-ups, and managing the practice's text messaging/SMS channels in real-time. Client Intake & Communication: Handle prospective client inquiries warmly, conduct initial intake screenings, and guide new clients through the onboarding process. Calendar & Appointment Booking: Manage the clinician's daily and weekly calendar, scheduling new appointments, handling cancellations/reschedules, and optimizing the daily flow via text and phone. Office Administration: Keep client records up to date, organize files, manage basic invoicing/billing tracking, and ensure daily admin workflows run smoothly. Position Requirements Communication: Absolute fluency in English with a native or zero accent. Must be incredibly comfortable on the phone and have a warm, natural conversational cadence. Text/SMS Savvy: Strong written skills with the ability to text clients professionally, clearly, and efficiently. Experience: Previous experience as a virtual receptionist, medical administrative assistant, or phone-based intake coordinator is highly preferred. Experience in a psychology or healthcare setting is a major plus. Soft Skills: High emotional intelligence, deep empathy, and the ability to handle sensitive or emotional client situations over the phone with composure and total confidentiality. Tech Savvy: Proficient with Google Workspace and modern communication platforms (e.g., RingCentral, OpenPhone, or practice software like SimplePractice). What's in it for You? Competitive hourly rate up to $10/hr (NEGOTIABLE) based on expertise. Flexible, part-time schedule (10 hours/week) to start. Room to grow: Opportunities to scale up your hours and responsibilities as the practice grows.