About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Overview

The Executive Business Partner serves as a trusted operational and administrative partner to the General Manager of Managed Cloud, helping ensure business priorities stay on track, leadership commitments are met, and the GM and leadership team operate effectively.

The role also coordinates the leadership operating cadence, business reviews, reporting, and, ensuring decisions translate into clear actions and measurable progress.

In addition, the Executive Business Partner provides executive and administrative support to the GM and leadership team, including calendar management, scheduling, travel, and meeting coordination, enabling leadership to focus on customers, partners, people, and growth.

This is an individual contributor role requiring sound judgment, initiative, discretion, and the ability to drive accountability and results through influence rather than direct authority.

Responsibilities

Business Operations and Execution

Maintain a centralized, current tracker of Managed Cloud's business priorities, objectives, initiatives, deliverables, accountable owners, and deadlines.
Monitor progress against established priorities, proactively follow up with functional leaders, and reinforce accountability for commitments and expected outcomes.
Identify operational risks, dependencies, competing priorities, and execution gaps; work with stakeholders to resolve issues and escalate matters requiring GM intervention.
Track leadership decisions and action items through completion, ensuring clear ownership, timelines, and visibility into progress.
Provide the GM with regular updates on business priorities, execution progress, overdue commitments, emerging risks, and decisions requiring leadership attention.
Support coordination across business units and functions to maintain alignment on priorities, timelines, and expected outcomes.
Identify opportunities to improve operational processes, reporting, accountability, and execution efficiency; recommend improvements and coordinate implementation of approved changes.

Business Analysis and Operational Decision-Making

Analyze business priorities, project progress, operational risks, dependencies, and performance trends to identify issues that may affect Managed Cloud’s business objectives.
Evaluate alternative approaches to resolving operational challenges and recommend solutions to the GM and leadership team, considering business impact, urgency, resource requirements, and competing priorities.
Exercise independent judgment in determining appropriate follow-up, coordination, and escalation strategies within established responsibilities.
Synthesize information from multiple sources and provide clear, actionable recommendations to support GM and leadership decision-making.
Support business planning and operational improvements by identifying execution gaps, evaluating alternative approaches, and recommending adjustments to priorities, processes, or timelines.

Leadership Coordination and Reporting

Coordinate the Managed Cloud leadership operating rhythm, including weekly leadership meetings, monthly business reviews, quarterly planning sessions, and other key business discussions.
Develop meeting agendas, gather relevant materials and stakeholder input, document decisions, and distribute meeting notes with assigned owners and deadlines.
Prepare and coordinate business review materials, executive presentations, and parent company reporting deliverables.
Gather, organize, analyze, and validate business information and performance data in collaboration with relevant stakeholders.
Identify significant trends, inconsistencies, risks, and gaps in reporting and communicate relevant findings to the GM and leadership team.
Monitor follow-through on leadership decisions and communicate outstanding items or required actions.
Support quarterly planning and other strategic initiatives by organizing timelines, evaluating deliverables, identifying execution gaps, and coordinating supporting materials.

Executive and Administrative Support

Manage the GM’s calendar, prioritizing commitments and protecting time for customers, partners, business growth, and strategic priorities.
Coordinate meetings, conference calls, and scheduling needs for the GM and members of the Managed Cloud leadership team.
Arrange business travel, leadership offsites, onsite meetings, and related logistics.
Prepare and submit expense reports for the GM and leadership team, as needed.
Handle confidential business information and sensitive communications with professionalism, discretion, and sound judgment.
Anticipate executive support needs, resolve scheduling and coordination conflicts, and proactively identify opportunities to improve the GM's effectiveness and productivity.

Qualifications

Required

Minimum of three years of experience in an Executive Business Partner, Executive Assistant, Business Operations Coordinator, or similar role, with demonstrated responsibility for executive support, cross-functional coordination, business operations, and leadership accountability.
Demonstrated experience coordinating projects, tracking deliverables, and managing action items across multiple stakeholders.
Proven ability to follow up with senior leaders and stakeholders, reinforce accountability, and drive commitments through completion without direct supervisory authority.
Experience coordinating executive meetings, business reviews, presentations, and reporting materials.
Demonstrated ability to manage complex calendars, coordinate multiple schedules, and arrange domestic business travel.
Exceptional organizational skills and attention to detail, with the ability to balance competing priorities and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills, including the ability to communicate directly and professionally with senior leaders.
High degree of discretion, integrity, and judgment when handling confidential business, financial, and personnel information.
Proficiency with Google Workspace, Slack, and project or work management tools such as Asana, Monday.com, Linear, or Jira.

Preferred

Experience using AI tools to improve productivity, organize information, or streamline workflows is preferred.

Key Performance Indicators

Centralized accountability: Within the first 30 days, establish and implement a centralized tracker covering leadership goals, projects, owners, and due dates, with the tracker incorporated into leadership meetings.
Action-item completion: Ensure leadership commitments and action items are consistently documented, tracked, and followed up on, with overdue items, risks, and dependencies proactively escalated. Maintain clear visibility into completion status and outstanding commitments.
Effective leadership meetings: Distribute meeting agendas at least 24 hours in advance and provide timely notes following key meetings, documenting decisions, action items, owners, and deadlines.
GM effectiveness: Within 90–120 days, partner with the GM to increase time dedicated to customers, partners, people, and growth by proactively managing scheduling, administrative responsibilities, and operational coordination. Establish a baseline and monitor progress toward agreed calendar allocation goals.
End-to-end coordination: Ensure scheduling, travel, and related logistical arrangements for the GM and leadership team are coordinated accurately, proactively, and with minimal disruption.
Proactive communication and risk management: Identify and communicate risks, delays, competing priorities, and decisions requiring attention early enough to support timely resolution.
Operational improvement: Identify and recommend process improvements that strengthen leadership accountability, reporting, communication, and business execution, and coordinate implementation of approved changes.

Work Environment

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the essential duties of this job, the individual is regularly required to speak and hear
While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
Works at a desk and computer screen for extended periods of time
Works in a traditional climate controlled office environment or from home
Works in a fast-paced environment dealing with a wide variety of challenges, competing deadlines and diverse employee population
Occasional travel required for leadership offsites, business meetings, and company events.

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Acknowledgement

I acknowledge that I have reviewed and understand this job description and the expectations of the role. I understand that duties may change as business needs evolve.

Executive Business Partner