Executive Director, Colleague Voice

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Executive Director, Listening is accountable for defining and leading the enterprise colleague listening strategy and ensuring colleague sentiment, experience, and emerging risks are translated into actionable insights for senior leaders. This role oversees an integrated listening ecosystem across surveys, pulses, listening sessions, colleague forums, escalation channels, and continuous feedback mechanisms, while driving closed-loop action, governance, and measurable impact across culture, workforce, and colleague experience priorities. This role will also lead and develop high-performing listening professionals responsible for program execution, insight generation, action-planning support, governance, and stakeholder engagement.

Major Responsibilities

• Set the enterprise colleague listening strategy, roadmap, governance model, annual listening calendar, and operating priorities.
• Lead the design and evolution of a comprehensive colleague listening ecosystem, ensuring programs are aligned to enterprise culture, workforce, and colleague experience priorities.
• Oversee listening channels, including surveys, pulse surveys, listening sessions, focus groups, escalations, and continuous feedback, while ensuring effective execution through the Listening team.
• Translate colleague sentiment, themes, and risks into executive insights, strategic recommendations, and decision-ready reporting.
• Drive closed-loop action management to ensure listening insights lead to visible follow-through, accountability, and measurable outcomes.
• Partner across Culture, HR, and business teams to ensure colleague voice informs enterprise priorities, leader actions, and organizational decision-making.
• Build and maintain trusted relationships with senior executives, HR leaders, and business stakeholders to translate listening insights into clear priorities, actions, and accountability.
• Serve as the enterprise listening advisor, providing insight on colleague sentiment, experience trends, and emerging risks within the broader culture strategy.
• Influence decision-making by synthesizing qualitative and quantitative data into compelling narratives and recommendations.
• Establish frameworks that translate feedback into action planning, leader enablement, and sustainable behavior or process change.
• Equip leaders with insights, tools, and guidance to respond effectively to colleague feedback and demonstrate visible follow-through.
• Measure the impact of listening-driven actions and continuously refine strategies, operating rhythms, and reporting to improve adoption and effectiveness.
• Ensure inclusivity and accessibility across all listening channels to capture diverse employee perspectives.
• Ensure tools, analytics, and reporting capabilities are effective, scalable, and accessible in support of the enterprise listening strategy.

Required Qualifications

• Demonstrated experience overseeing corporate listening programs or other large-scale employee engagement programs
• 8+ years building, managing, developing, and coaching high-performing teams
• Excellent verbal and written communication skills
• Strong relationship-building skills with team members and business leaders
• Excellent organizational skills, time management and attention to detail
• Proven executive-level experience in colleague experience, organizational development, culture, or related fields.
• Strong executive presence with the ability to influence at all levels of the organization.
• Exceptional analytical and storytelling skills, translating insights into action.
• Experience managing complex stakeholder environments and driving cross-functional initiatives.
• Strategic thinking and enterprise mindset
• High emotional intelligence and empathy
• Influential communication and stakeholder management
• Data-driven decision-making
  

Education
Bachelor's Degree

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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