Executive Director of Operations Solutions Delivery & Shared Services - LH

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

The Executive Director, Solutions Delivery & Shared Services is responsible for leading centers of excellence for business delivery resources to implement/enhance operational capabilities including business solutions architects, business requirements, testing, business readiness, and training. This executive owns ensuring new/enhanced capabilities are delivered on-time and within budget, time, scope, and quality objectives; and, operational teams are prepared/ready to transition to the future state. Additionally, this executive is responsible for guiding and overseeing operations center of excellence resources for driving cross functional issue resolution, quality assurance, compliance, reporting services, and workforce/inventory management programs to operations organizations.

This executive leader drives the execution engine for implementing and enhancing capabilities, process and system improvements; and, leads the center of excellence for functions that serve the entirety of the operations organization. These critical functions execute upon enterprise and operations strategic initiatives and provides resources and thought leadership to ensure quality, regulatory compliance, and access to data and reports to deliver business insight.

Minimum Requirements:

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field.

• 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.

• Demonstrated success leading large operational teams.

• Strong experience in process improvement, operational excellence, and performance management.

• Proven track record of delivering measurable financial, operational, and service improvements.

• Proven ability to influence executive-level decision making.

• Strong leadership qualities, including demonstrated ability to build strategic alignments and influence with internal constituents and external vendor partners

• Proven strong influencing, collaboration, and facilitation skills

• Proven ability to think strategically and act tactically
• 7+ years people leadership experience

Preferred Requirements:

• MBA, MHA, or related advanced degree.

• Healthcare TPA, health plan, payer, or benefits administration experience.

• Lean, Six Sigma, or Operational Excellence certification.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$136,100.00 - $255,500.00

Exact compensation may vary based on skills, experience, and location.

About HCSC

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

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