Expert Systems Engineer

Expert Systems Engineer

Location: Remote – USA
Travel: Up to 20%

Key Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications

• 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
• Strong experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
• Comfortable working directly with clients and cross-functional teams.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications

• Healthcare technology or hospital IT experience.
• Development experience with .NET and REST APIs.
• Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
• Experience with OpenTelemetry.
• Cloud infrastructure or modern data platform experience.
• Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• Primarily remote or office-based.
• May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.
• Up to 20% travel may be required.

Physical Requirements

Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.

Occasionally: Climbing/balancing and stooping/kneeling/crawling.

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Oppurtunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster

EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.