Expression of Interest - Home Care Partner

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

Interested in making a meaningful difference in the lives of our customers?

IRT is inviting Expressions of Interest from experienced and qualified professionals interested in joining our team as a Home Care Partner.

In this rewarding role, you’ll work closely with customers to understand their individual needs, develop personalised care plans and coordinate services that support their independence, wellbeing and ability to remain living at home.

You’ll use your case management experience to build strong customer relationships, connect people with the right services and ensure they receive the support they need to live life on their terms.

Location and work arrangements

Expressions of Interest are welcome from candidates interested in opportunities across the following locations:

• ACT
• Far South Coast
• Illawarra
• South East Sydney
• South West Sydney
• Sunshine Coast

This is a hybrid working arrangement, with an expectation to work from your nearest IRT office at least three days per week, with the remaining two days working from home.

What you’ll be doing

As a Home Care Partner, you’ll play an important role in coordinating personalised care and helping customers achieve their goals. Your responsibilities will include:

• Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff.
• Contact newly referred customers to discuss expectations, goals, and available services.
• Conduct comprehensive assessments to identify customer needs and goals.
• Collaborate with customers to achieve goals by coordinating and suggesting appropriate services.
• Conduct regular customer reviews via telephone and reassess care plans as needed.
• Maintain accurate customer care plans and ensure compliance with funding bodies and leadership.
• Assist with data collection and record maintenance in line with organisational requirements.
• Monitor and manage customer budgets to maximise subsidy fund usage.
• Liaise with agencies and third parties to arrange services supporting customer goals and needs.
• Ensure compliance with organisational, legislative, and WHS policies, while contributing to business development and customer experience improvements.

To Be Successful You Will Have

• Qualifications in a related discipline such as Cert IV in Community Services, Aged Care etc
• Qualification in Case Management is essential and at least 1-2 years’ experience in Aged Care is preferred
• Proven experience in community liaison, including assessing needs, care planning, and preparing service requirements
• Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case management
• Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client records
• Ability to work collaboratively as part of a team and demonstrate self-motivation.
• Competence in computer use, data collection, and related tasks (previous experience using AlayaCare would be a plus)
• Experience working with people with dementia and/or mental health issues
• A current driver’s licence

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.

For questions, contact Recruitment@irt.org.au.

Please note: This is an Expression of Interest and does not guarantee an immediate vacancy. Your interest may be considered for suitable opportunities as they become available.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.