Facilitator- Technical Project Management

Job Description

Role: Facilitator – Technical Project Management

(TPM)

Location: Remote (India)

Position Overview

The Facilitator – Technical Project Management plays a critical role in delivering

high-quality academic support and learning experiences to students enrolled in the

Technical Project Management program. The Facilitator is responsible for conducting live

instructional sessions, supporting students through on-demand tutoring and video

explanations, performing quality assurance reviews, and actively contributing to learner

engagement initiatives.

This role requires strong learner empathy, structured feedback capability, and the ability to

simplify complex project management and technical concepts for beginner and

intermediate learners. The Facilitator will collaborate closely with mentors and academic

teams to improve delivery quality, strengthen curriculum effectiveness, and support newly

onboarded experts (MNEs).

Candidates with a strong academic background and research orientation, or those currently

pursuing a PhD in Engineering Management, Information Systems, Operations

Management, Computer Science, or related disciplines, will be given preference.

Eligibility Criteria

• Minimum 4+ years of industry and/or teaching experience in Technical Project

Management, IT Project Management, or Software Delivery Management

• Strong track record of delivering technical projects end to end, from initiation to

closure

• Preference for candidates currently pursuing a PhD in Engineering Management,

Information Systems, Operations Management, Computer Science, or related

domains

• Bachelor's or Master's degree in Engineering / Technology / Management / related

disciplines preferred

• Prior experience in EdTech, mentoring, or online instruction is an added advantage

• Strong communication skills with the ability to teach US-based learners

• Experience conducting sessions using Zoom or similar virtual learning platforms

• Strong grasp of modern project management tools and workflows

• Ability to provide structured, actionable learner feedback

• Ability to mentor junior experts and contribute to academic quality improvement

initiative
Primary Responsibilities

• Perform all core academic support activities, including:

o Live Lessons

o Weekly Video Tutoring

o On-Demand Tutoring Support

o QA Review

• Maintain a minimum QA score of 80% or above across all assigned activities

• Deliver high-quality responses aligned with academic standards during live support

interactions

• Review mentor session content based on updated internal guidelines

• Provide structured feedback on externally sourced academic content across all

difficulty levels

• Support students through on-demand video explanations

• Conduct interactive Q&A sessions to enhance conceptual clarity

• Participate in community engagement initiatives to support learner success

• Identify learner knowledge gaps and escalate insights to Leads

• Train and mentor MNEs during their first 90 days of onboarding

• Provide continuous process support to MNEs in their day-to-day academic activities

• Collaborate with mentors and academic teams to strengthen delivery quality

• Suggest improvements to:

o Activity guidelines

o Internal processes

o Learning workflows

• Contribute recommendations for curriculum updates and new course additions

aligned with market demand

• Monitor incoming academic workload and recommend shift redistribution when

required

• Prepare contribution reports on:

o SME academic effectiveness

o Live support engagement quality

• Curate emerging tools, methodologies, and technologies relevant to Technical

Project Management programs

Secondary Responsibilities

• Evaluate video support interactions, live lesson delivery quality, and on-demand

tutoring responses as per defined QA standards

• Present structured insights and recommendations to support process improvement

initiatives and academic delivery effectiveness

• Assist in strengthening instructional delivery frameworks, learner engagement

strategies, and overall academic support quality across facilitator activities

• Support curriculum alignment with evolving industry project management practices

and hiring expectations

• Assist in identifying opportunities to improve overall learner experience across the

program

Subject Expertise Requirements – Technical Project

Management

Project Management Foundations

Candidates should demonstrate strong working knowledge of:

• Project lifecycle (initiation, planning, execution, monitoring, closure)

• Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies

• Scope, schedule, cost, and resource management

• Work breakdown structures (WBS), estimation techniques, and Gantt/timeline

planning

• Dependency mapping and critical path method (CPM)

• Stakeholder identification, engagement, and communication planning

• Project charter, requirements gathering, and acceptance criteria

• Release and deployment planning

Technical Acumen

Strong understanding of:

• Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals

• System architecture basics (APIs, databases, microservices, cloud)

• Technical trade-off analysis and technical debt management

• Cloud and infrastructure fundamentals (AWS / Azure / GCP)

• Testing and QA processes (UAT, regression, release readiness)

• Security, privacy, and compliance considerations

• Incident management and postmortems

Tools & Platforms

Hands-on experience with:

• Jira

• Confluence

• MS Project / Asana / Smartsheet / Trello (good to have)

• Miro / Lucidchart (collaboration and diagramming tools)

• Dashboards and reporting tools (e.g., Tableau, Power BI)

• Basic SQL or data querying (good to have)

Risk, Metrics & Governance

Working knowledge of:

• Risk identification, assessment, and mitigation planning (RAID logs)

• Project health metrics, KPIs, and status reporting

• Velocity, burndown/burnup charts, and earned value management (EVM)

• Change control and escalation processes

• Retrospectives and lessons learned

Bonus Skills (Preferred)

Exposure to:

• PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certifications

• Scaled Agile frameworks (SAFe) and multi-project coordination

• Distributed and cross-functional team leadership

• Vendor and contract management

• Budgeting and resource forecasting

• Project management office (PMO) practices and templates

Education Requirements

• B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualification

• Certification in Project Management, Agile, or Technical Project Management

(PMP, CAPM, CSM, PRINCE2, etc.) preferred

• Minimum 15 years of full-time education

Key Competencies

Ideal candidates should demonstrate:

• Strong learner empathy

• Structured feedback ability

• Project plan and case study critique skills

• Capstone project evaluation capability

• Communication clarity for live instruction

• Ability to explain technical concepts to non-technical learners

• Collaboration with mentors and SMEs

• Continuous learning mindset

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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About Us

What is Chegg?

An ‘always on’ digital learning platform.

Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more.

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