Facilities Coordinator | AU Property

This is a remote position.

₱55,000 – ₱60,000 per month | 100% work from home | Monday to Friday, 6:00 AM – 2:30 PM (Philippine time) | Full-time, permanent employee

When a leak is reported in a building, someone has to work out what is actually going on. Which areas are affected. Whether it needs a plumber, a roofer or a waterproofing specialist. Whether one quote is enough or three are needed. And what to tell the owners while it is being sorted out. That is this role.

You will manage the day-to-day maintenance of a portfolio of Australian commercial and strata properties, working fully remote from the Philippines on Australian business hours. Every job is yours from the moment it is reported through investigation, quoting, approval, coordination and completion — plumbing, electrical, roofing, waterproofing, leaks, painting, carpentry, glazing, doors, access systems and general building repairs.

It is a high-volume role across multiple sites, and it suits someone with hands-on technical knowledge who can look at a request and know what it needs — working through the requests themselves, not managing a team who does.

You will be choosing which contractor to engage, comparing their quotes and putting a clear recommendation in front of property and strata managers. It is decision-making work rather than passing messages between contractors and clients, and it builds the kind of Australian property and building knowledge that stays with you.

What you’ll be doing

• Reviewing incoming maintenance requests across a portfolio of properties and deciding the appropriate next step
  
• Working out when an issue needs further investigation, a specialist opinion or additional quotations
  
• Choosing the right contractor or trade for the job, and coordinating internal technicians, contractors and consultants
  
• Obtaining, reviewing and comparing contractor quotations, then presenting your recommendation
  
• Owning each job through access coordination, scheduling, follow-up and completion — including reviewing photos, reports and contractor documentation before you close it
  
• Keeping property managers, strata managers, owners, tenants and building managers informed throughout
  
• Identifying urgent and safety-related issues and making sure they are escalated and actioned
  
• Supporting planned and preventative maintenance, and keeping accurate records of works, quotes and contractor communication
  

Requirements

• At least 2 years in facilities or property maintenance — as a Facilities Coordinator, Facilities Administrator, Facilities Manager, Building Manager or similar
  
• A practical understanding of building maintenance and the different trades — you can look at a problem and know roughly who needs to fix it
  
• Experience managing contractors, quotations and repair works
  
• Confidence dealing directly with property managers, owners, tenants and contractors
  
• Strong written and verbal English, and the organisation to keep multiple buildings and contractors moving at once
  
• Sound judgement when prioritising urgent, safety-related and routine maintenance
  
• Availability to work Monday to Friday, 6:00 AM – 2:30 PM Philippine time
  

Nice to have

• Experience assessing defects remotely — from photos, written descriptions and contractor reports rather than site visits
  
• Experience with Australian strata properties, owners corporations or bodies corporate
  
• Experience with job management, field service, strata management or property management software
  
• Involvement in planned or preventative maintenance programmes and compliance servicing
  

Benefits