Facilities Manager - US Remote

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

PetVet Care Centers is seeking an accomplished Director of Facilities to The Director of Facilities leads the day-to-day performance, reliability, and continuous improvement of the physical environment across a nationwide portfolio of approximately 425 centers. Reporting to the Vice President, Portfolio Management, this role translates portfolio priorities into consistent maintenance, compliance, vendor, budget, and capital-project execution so each location remains safe, well maintained, and ready to support operations and growth.

Key Responsibilities

• Direct facilities operations across approximately 425 centers, establishing consistent maintenance, response, safety, and service standards across the portfolio.
• Lead and develop Facilities Managers and coordinate outsourced facilities-response partners, defining priorities, workload, escalation paths, and performance expectations.
• Manage preventive and corrective maintenance programs for building systems, equipment, grounds, and other site infrastructure; track recurring issues through resolution.
• Oversee work-order performance and vendor service levels, including response times, completion quality, documentation, customer communication, and escalation management.
• Source, evaluate, and manage regional and national service providers; support contract negotiations and hold vendors accountable for cost, quality, safety, and compliance.
• Develop and manage facilities operating budgets and assigned capital plans; review forecasts, invoices, accruals, and variances and identify sustainable cost efficiencies.
• Lead renovations, repairs, replacements, relocations, expansions, and other assigned capital projects from scope development through closeout, coordinating schedules, budgets, vendors, and site stakeholders.
• Maintain facility-condition data and use work-order, inspection, and spending trends to recommend repair-versus-replace decisions and capital priorities.
• Ensure facilities comply with applicable building codes, life-safety requirements, environmental standards, accessibility requirements, and company policies.
• Partner with Operations, Finance, Legal, Real Estate, Risk, and site leaders to resolve facility issues, support lease obligations, and minimize disruption to center operations.
• Conduct site visits, inspections, and condition assessments; develop corrective-action plans and verify completion of critical work.
• Prepare clear performance reporting for leadership, including budget status, service-level results, project progress, portfolio risks, and recommended actions.
• Serve as the primary escalation point for urgent or complex facilities matters and support business continuity and emergency-response activities as needed.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field; equivalent relevant experience will be considered.
• Progressive facilities-management experience supporting a large, geographically dispersed, multi-site portfolio, including experience leading teams or major service-provider relationships.
• Strong working knowledge of preventive maintenance, building systems, work-order management, vendor governance, and facilities service-level performance.
• Demonstrated experience managing operating budgets, capital plans, forecasts, and cost-control initiatives.
• Experience delivering renovation, repair, replacement, relocation, or expansion projects with accountability for scope, schedule, budget, safety, and closeout.
• Knowledge of applicable building codes, life-safety practices, environmental requirements, accessibility standards, and workplace safety expectations.
• Ability to analyze operational and financial data, identify root causes, prioritize risk, and translate findings into practical action plans.
• Strong communication, organization, negotiation, and problem-solving skills, with the ability to influence site leaders and cross-functional partners.
• Ability to work independently in a remote environment, respond to urgent issues when required, and travel approximately 30–40%.

Preferred Qualifications

• Professional credential such as CFM, FMP, PMP, or a comparable facilities or project-management certification.
• Experience with computerized maintenance management systems, facilities analytics, and national vendor programs.
• Experience supporting leased commercial locations and coordinating landlord responsibilities and lease-related facility obligations.